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Customer Support Officer
2 weeks ago
Customer Service & Support
Lagos Full Time
Recruitment NGN 150, ,000
Job SummaryThe Customer Support Officer provides timely and effective support to customers, resolving their queries, concerns, and issues via phone, email, chat, or other channels.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Responsibilities:
Customer Inquiry Resolution:
- Respond to customer inquiries and resolve issues promptly.
- Provide accurate and helpful information about products or services.
Issue Escalation:
- Escalate complex issues to senior support staff or relevant teams.
- Ensure timely resolution of escalated issues.
Customer Relationship Building:
- Build positive relationships with customers.
- Ensure customer satisfaction and loyalty.
Product Knowledge:
- Stay up-to-date on product knowledge and features.
- Provide product information and troubleshooting assistance.
Reporting and Feedback:
- Track and report customer interactions and feedback.
- Provide insights to improve products, services, and support processes.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficient in customer support software and tools.
- Patient, empathetic, and customer-focused
