Hospitality Supervisor

2 days ago

Lagos, Lagos, Nigeria pearls_curve Full time

Job Title: Hotel Supervisor

Location: Surulere, Lagos

Salary: ₦150,000 monthly

Job Type: Full Time

Working Hours: Two days on, two days off (Subject to change by management)

Company Overview

House 32 Hotel & Suites is a hotel located in the heart of Surulere, Lagos, offering guests a refined blend of comfort, style and personalized hospitality. House 32 Hotel & Suites provides a relaxing environment, modern amenities and exceptional guest experiences.

Job Description

We are seeking a committed, detail-oriented and passionate Hotel Supervisor to oversee the daily operations of House 32 Hotel & Suites. The ideal candidate will be hands-on and results-driven, ensuring that guests enjoy a seamless experience while the hotel meets its operational and revenue goals.

This role requires strong leadership, marketing initiative and a passion for hospitality. The successful candidate will supervise staff, maintain service standards and actively promote the hotel to achieve occupancy and income targets.

Key Responsibilities


• Supervise and coordinate all hotel operations, including front desk, housekeeping, guest services and maintenance.


• Ensure high-quality service delivery and guest satisfaction from check-in to check-out.


• Monitor staff performance, maintain discipline and professionalism among team members.


• Develop and implement marketing strategies to promote the hotel, attract new guests and maintain loyal clientele.


• Work towards achieving monthly and quarterly revenue and occupancy targets through creative promotions and guest engagement.


• Handle guest requests, inquiries and complaints promptly, ensuring issues are resolved effectively.


• Maintain operational records, including guest bookings, payments and inventory logs.


• Ensure all hotel areas are clean, well-presented and meet safety and hygiene standards.


• Assist in budgeting, financial reporting and expense monitoring.


• Work closely with management to review operations, identify improvement opportunities and support hotel growth initiatives.

Qualifications & Requirements


• Bachelor's degree or equivalent qualification in Hospitality Management, Business Administration or a related field.


• Minimum of 5 years of proven experience in hotel supervision, guest relations or hospitality management.


• Strong leadership, communication and interpersonal skills with the ability to manage and motivate staff.


• Excellent organizational skills, attention to detail and ability to multitask in a fast-paced environment.


• Experience in creating and executing marketing or promotional campaigns to boost bookings and revenue.


• Good understanding of hotel management systems, reservation software and basic accounting tools.


• Professional appearance, good grooming and a customer-oriented attitude.


• Humble, reliable and self-driven, with a genuine passion for hospitality and guest care.


• Flexibility to work under pressure and adapt to changes in schedule or hotel operations.

How to Apply

Interested candidates should send their CV to with the subject line:

"Hotel Supervisor"

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