Customer Service Executive

2 weeks ago

Lagos, Lagos, Nigeria Roperb Dental Clinic Full time

Location: Roperb Dental Clinic (SURULERE)

Job Type: Full-time

About Us

At Roperb Dental Clinic, we're committed to delivering top-tier dental care with professionalism, compassion, and excellence. As one of Lagos' fastest-growing dental clinics, we provide innovative dental solutions in a warm and welcoming environment.

We are currently looking for a Customer Service Executive who will be the face and voice of the clinic — welcoming patients, managing appointments, and ensuring smooth day-to-day operations at the front office.

Key Responsibilities


• Greet patients warmly and professionally upon arrival


• Manage appointment scheduling, confirmations, and follow-ups


• Handle inbound phone calls, WhatsApp messages, and emails efficiently


• Register new patients and update existing records accurately


• Process payments and issue receipts


• Provide information on services, pricing, and treatment plans


• Ensure the reception area is tidy, calm, and organized


• Coordinate with dental assistants and doctors to manage patient flow


• Handle walk-ins, inquiries, and minor complaints with courtesy and care

Requirements


• Minimum of OND/HND/BSc in any relevant field


• At least 1–2 years experience in a front desk or customer service role (healthcare experience is a plus)


• Strong communication and interpersonal skills


• Tech-savvy — comfortable using scheduling software, Microsoft suite, WhatsApp Business, etc.


• Organized, proactive, and able to multitask under pressure


• Polite, professional, and patient-friendly demeanor


• Flexible and available to work weekends if required

Must reside around Surulere Axis for easy commute to work

What We Offer


• A supportive and friendly work environment


• Opportunity to grow within a fast-rising dental brand


• Staff benefits


• Training and development

⸻

How to Apply

Send your CV and a short cover letter to

Use the subject line: Application – Customer Service Executive

Best of luck

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