IT / Operations Assistant

JOB LOCATION: Lagos, Nigeria

JOB DETAILS:

• Provide technical assistance to staff on hardware and software issues
• Install, configure, and troubleshoot hardware and software
• Monitor and maintain computer systems and networks
• Set up accounts and user profiles
• Provide system administration and maintenance
• Respond to and diagnose technical hardware and software issues
• Follow up with users to ensure their technical issues have been resolved
• Support the implementation of new solutions or applications
• Allocating IT asset to each staff based on need and requirement.
• Tracking, tagging of IT assets, Record in stock register & Database.
• Maintaining repair and maintenance records
• Managing stocks of equipment, consumables and other supplies
• Assess system performance and recommend improvement
• Performing electrical safety checks on the company's computer equipment.
• Manage installations, upgrades and configurations of hardware and software
• Provide support and guidance to stakeholders via help desk, including procedural documentation and relevant reports
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Walk colleagues or clients through steps to help them resolve their technical problems, Repairing and replacing equipment as necessary, repairing equipment and replacing parts
• Supporting the roll-out of new applications.
• Planning and undertaking scheduled maintenance upgrades
• Maintaining records of software licences
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors

Qualification and Experience

• Associate's or Bachelor's degree in Computer Science or a related field
• BSc/BA in Computer Science, IT or a relevant field
• 1+ years of experience in a technical support role
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Managed Hosting Providers
• Experience with system installation, configuration and analysis
• Enthusiasm for continual learning

Must have skills:

• Analytical skills to study problems and records and identify solutions.
• Willingness to solve complicated problems and see projects through to completion.
• A technical and logical mind Creative and curious, able to develop solutions to business problems
• Multi-tasking skills High level of attention to detail, excellent organizational skills, and ability to prioritize demands and meet deadlines

Good to have skills:

• Analytical and process-oriented mindset.

Knowledge:

• Working Knowledge and expertise with a variety of software, hardware and applications, In-depth knowledge of hardware and software.
• Thorough knowledge of networks and cloud computing
• Knowledge of data protection operations and legislature
• Keen interest and knowledge of Fintech.

HOW TO APPLY
To apply for the ongoing MKOBO Microfinance Bank Job recruitment, visit the APPLICATION PORTAL to submit your application