Branch Manager

2 days ago

Lagos, Lagos, Nigeria Smart Partners Consulting Limited Full time ₦1,500,000 - ₦3,000,000 per year
  • The Business Manager – Retail is responsible for overseeing the overall operations, performance, and profitability of the retail business unit.
  • This includes managing store operations, sales, marketing, inventory, staffing, and customer experience within a retail environment such as a mall, supermarket, or department store.
  • The role requires a strong business acumen, leadership capability, and hands-on experience in retail management.

Key Responsibilities

  • Oversee daily operations of the retail outlet to ensure smooth functioning and excellent customer service.
  • Drive sales performance and achieve business targets for revenue, profit, and customer satisfaction.
  • Develop and implement strategies to increase foot traffic, conversion rates, and average transaction value.
  • Monitor stock levels, product displays, and replenishment processes to minimize stock-outs and shrinkage.
  • Supervise, train, and motivate retail staff to achieve performance goals and maintain service standards.
  • Analyze sales reports and customer feedback to identify trends and improvement opportunities.
  • Collaborate with marketing and merchandising teams on promotions, campaigns, and store layouts.
  • Ensure compliance with company policies, health & safety regulations, and visual merchandising standards.
  • Manage vendor relationships and ensure timely supply of goods and materials.
  • Prepare operational budgets, forecasts, and financial reports for management review.
  • Oversee maintenance, facility management, and service quality in the store or retail space.
  • Handle escalated customer complaints and ensure prompt resolution.
  • Implement cost-saving initiatives without compromising service quality or customer experience.

Requirements / Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field (MBA is an advantage).
  • 5–8 years of progressive experience in retail operations, supermarket, or mall management.
  • Strong understanding of retail KPIs (sales, shrinkage, stock turnover, customer satisfaction, etc.).
  • Proven track record of managing retail teams and achieving business targets.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and decision-making abilities.
  • Proficiency in MS Office and retail POS or ERP systems.
  • Exceptional organizational and multitasking skills.
  • Customer-centric mindset with a focus on service excellence.

Key Competencies:

  • Retail operations management
  • Sales and profit optimization
  • Inventory and merchandising control
  • Budgeting and financial management
  • People management and staff training
  • Customer relationship management
  • Vendor and supply chain coordination
  • Strategic thinking and commercial acumen
  • Facility and space management
  • Marketing and promotional planning.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

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