Senior Field Service Engineer

3 days ago

Abuja, FCT, Nigeria PHASE3 Telecom Full time

Role summary

The Senior FSE is to supervise the maintenance, service repairs and installation of engineering equipment products.

Required Knowledge & Skills:

  • Strong hands-on experience in optical fiber deployment/installation (aerial & terrestrial).
  • Ability to use fiber Optics Tools: OTDR, Splicing machine, LSPM, VFL, Fiber scope etc.
  • Efficient in the use of KMZ.
  • Strong Customer Relationship Management Skills.
  • Ability to lead a team
  • Dynamic and Creative; Ability to assimilate quickly and act decisively.
  • Good knowledge of network performance/configuration parameters and their interpretation and use.
  • Good knowledge of network operation processes and interfaces
  • Strong verbal, written and interpersonal communication skills
  • Result oriented, good under pressure and meets deadlines
  • People oriented; able to lead and motivate his team
  • Open minded approach to solving problems and dealing with new challenges

Key Responsibilities

l Providing advanced technical support and troubleshooting expertise to the teams.

l Resolving complex issues, identifying root causes, and implementing solutions.

l Leading or participating in escalated support cases and ensuring timely resolution.

l Developing and delivering technical training and knowledge sharing sessions.

l Collaborating with cross-functional teams (e.g projects, BBS, Metro, Commercial, engineering) to improve network performance and customer satisfaction.

l Analyzing network issues and contributing to network improvement initiatives.

l Mentoring and coaching younger engineers and providing guidance on best practices.

l Conducting site visits and assessments.

l Troubleshooting hardware and software issues.

l Configuring and optimizing systems.

l Developing and implementing maintenance and repair strategies.

l Providing technical documentation and reporting.

Qualifications

  • B.Eng/HND in Electrical Engineering /Telecommunication/Computer science /Computer Engineering or equivalent. Candidates with M.Eng will be an added advantage.

Experience:

  • Minimum of 10 years of experience in O & M, Implementation and deployment of Optical Fiber/Integration of any optical transmission equipment.
  • Experience with managing diversity, team of 15 and above, and a cross-cultural experience in work environment.
  • Usage of trouble ticket tools and Remedy for change control management and overall network fault management.
  • Good knowledge of Access/Core/Transport networks.

Qualified and Interested candidates should apply using the subject of position to the email

Job Type: Full-time

Pay: From ₦400,000.00 per month

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