IT Field Support Engineer

5 days ago

Nigeria Dangote Industries Limited Full time ₦1,200,000 - ₦2,400,000 per year

DESCRIPTION

  • Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems 
  • Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process 
  • Guide users on how to use IT systems and applications, including password resets and user account management 
  • Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided 
  • Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies 
  • Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise 
  • Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications 

Qualification and Experience 

  • Minimum of 3 years of experience in IT technical support role 
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues 
  • Experience with Microsoft Windows OS, Active Directory and basic networking concepts 
  • Bachelor's Degree in Computer Science or related field 
  • CompTIA Certification is preferred 

Competencies and Skills 

  • Strong customer service orientation with excellent communication and interpersonal skills 
  • Good problem-solving and analytical skills with attention to details
  • Ability to manage multiple tasks and priorities in a fast-paced environment 
  • Understanding of IT infrastructure components, including servers, network devices and storage systems 
  • Adaptability and flexibility, with a continuous learning mindset 
Benefits
  • Private Health Insurance.
  • Paid Time Off.
  • Opportunities for Professional Growth and Career Advancement.
  • Training and Development Programs.
  • Competitive Salary.
  • Collaborative and Supportive Work Environment.

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