Operations Manager

4 days ago

Ikeja, Lagos, Nigeria Techmall Nigeria Full time ₦4,500,000 - ₦9,000,000 per year

The Operations Manager plays a critical role in driving Techmall's organizational efficiency and operational excellence. This position oversees daily business functions, optimizes workflows, manages resources, and ensures that all operational systems support Techmall's strategic objectives and growth plans. The ideal candidate combines analytical thinking, leadership capability, and hands-on execution to align people, processes, and technology for maximum impact.

Key Responsibilities

  • Develop and implement standardized operational policies, processes, and performance frameworks.
  • Oversee logistics, procurement, inventory, and supply chain management.
  • Monitor and report on key operational KPIs to executive leadership.
  • Identify and execute process improvement initiatives across departments.
  • Lead cross-functional teams to enhance productivity and eliminate inefficiencies.
  • Ensure compliance with internal controls, company standards, and industry regulations.
  • Supervise and mentor operations staff to foster accountability and professional growth.
  • Manage resource allocation and departmental budgets effectively.
  • Drive a culture of continuous improvement and operational excellence.
  • Collaborate with Finance, HR, and Business Development to align operational execution with corporate strategy.
  • Participate in strategic planning and forecasting sessions.
  • Support the onboarding of new systems, vendors, or tools to enhance business operations.

Qualifications & Experience

  • OND/HND/BSc degree in Business Administration, Operations Management, or a related field (MBA preferred).
  • Minimum 5–7 years of progressive experience in operations or project management.
  • Proven track record of leading teams and managing complex business processes.
  • Strong analytical and problem-solving abilities with data-driven decision-making skills.
  • Excellent communication, negotiation, and leadership skills.
  • Proficiency in ERP and productivity tools (e.g., SAP, , Asana, or similar).

Core Competencies

  • Strategic Planning & Execution – ability to translate company goals into actionable operational plans.
  • Leadership & Team Building – inspires and develops high-performing teams.
  • Financial & Budget Management – ensures cost control and resource optimization.
  • Process Improvement – identifies bottlenecks and implements scalable solutions.
  • Stakeholder Management – collaborates effectively across internal and external partners.
  • Change Management – navigates and leads organizational transitions smoothly.

Performance Indicators (KPIs)

  • Achievement of operational cost efficiency targets.
  • Improvement in process turnaround times and productivity metrics.
  • On-time delivery and service quality rates.
  • Employee engagement and retention within the operations unit.
  • Compliance audit results and adherence to policy standards.

Compensation & Benefits

  • Competitive salary commensurate with experience.
  • Performance-based incentives and benefits package.
  • Professional development and leadership training opportunities.

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