Banker, Personal

Job Overview

Business Segment: Personal & Private Banking

Location: NG, undefined, Ibadan, Oyo

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 11/3/2025

Job Description

To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer's needs in accordance with each of personal banking segment's value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

Key Responsibilities

Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities

Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities

Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer's relationship with the Bank appropriately.

Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals

Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc)

Qualifications

University Degree

Experience Required

At least 3 years' experience in retail banking and relationship management

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Convincing People

Exploring Possibilities

Following Procedures

Interacting with People

Making Decisions

Meeting Timescales

Producing Output

Showing Composure

Understanding People

Technical Competencies:

Active Listening

Difficult Calls Management

Electronic Communications & Devices

Inbound Phone Statistics

Query Resolution

Telephone Caller Handling

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or