Operations Executive

4 days ago

Lagos, Lagos, Nigeria CoolFM Full time ₦3,000,000 - ₦6,250,000 per year

CoolFM / WazobiaFM is recruiting suitably qualified candidates to fill the position below:

Job Position: Operations Executive / Manager

Job Location: Victoria Island, Lagos

Employment Type: Full-time

Role Purpose

  • The Operations Executive / Manager ensures smooth end-to-end delivery of commercial transactions — from deal agreement to execution to payment.
  • The role supports the Sales Team by coordinating internal processes, documentation, follow-ups, and cross-department communication to prevent revenue loss caused by operational gaps, delays, or errors.
  • Primary Outcome: Deals are executed correctly, on time, and paid for — with zero leakage.

Key Responsibilities

Deal Execution Coordination:

  • Ensure every closed deal is fully documented and properly handed over for execution.
  • Track execution milestones to ensure commitments to clients are met.
  • Identify potential delays or risks early and drive real-time resolution.

Cross-Department Alignment:

Serve as the central liaison between:

  • Sales
  • Operations / Delivery
  • Finance / Accounts
  • Compliance / Admin

Additional duties:

  • Ensure workflows move smoothly from one stage to the next.
  • Ensure nothing "falls through the cracks."

Documentation & Process Control:

  • Verify all commercial activities have proper documentation, accurate pricing, and required approvals.
  • Ensure compliance with company policies on pricing, discounts, and exceptions.
  • Maintain orderly, retrievable project and transaction records.

Financial Closure & Revenue Assurance:

  • Track every deal from execution through billing and payment.
  • Ensure timely invoicing and follow-up on outstanding receivables.
  • Maintain a dashboard of deals in progress, completed, and awaiting financial closure.
  • Escalate discrepancies immediately to prevent revenue loss.

Communication & Reporting:

  • Provide accurate status updates to Sales Leadership.
  • Prepare weekly and monthly reports covering:
  • Deals executed
  • Pending execution tasks
  • Outstanding financial closures
  • Bottlenecks and actions taken

Key Metrics (KPIs)

Area:

  • Execution Accuracy
  • Deal-to-Invoice Speed
  • Revenue Leakage
  • Task Resolution Speed
  • Communication Clarity

KPI:

  • 95%+ deals delivered without error
  • Invoicing completed within agreed timelines
  • Zero undocumented or unapproved variations
  • Issues resolved within 24–48 hours
  • Consistent and timely status reporting.

Required Experience & Skills

  • 4–7+ years in Sales Operations, Client Service, Account Management, Project Management, Commercial Coordination, or Business Operations.
  • Experience in FMCG, Telecoms, Banking, Media, Agencies, Tech, or Corporate Services is an advantage.

Skills:

  • Strong coordination and follow-through capability.
  • Excellent communication and stakeholder management.
  • Highly organized and detail-oriented.
  • Strong numerical ability and comfort with trackers, dashboards, and documentation.
  • Proactive problem-solver with a bias for action.

Personality:

  • Assertive without being aggressive.
  • Business-minded and commercially aware.
  • Calm under pressure and structured in approach.
  • Takes initiative without needing follow-up.

Ideal Candidates Profile:

A strong executor who:

  • Understands how commercial deals flow across departments,
  • Spots gaps before they become problems, and
  • Ensures operations run efficiently and smoothly.
  • This role is for someone who delivers — not someone theoretical.

Method of Application

Interested and qualified candidates should send their Cv and Cover letter to:.ngusing the Job Position as the subject of the email.

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