ICT

Job Summary The ICT Officer will provide basic technical support and assist with the effective management, maintenance, and use of the organization’s information and communication technology systems. The role involves supporting staff with hardware, software, network, and general IT-related issues while helping to ensure that ICT resources are secure, functional, and available for daily operations. The ideal candidate should be computer literate, willing to learn, and able to troubleshoot basic technical problems with minimal supervision.

Key Responsibilities
Provide first-level technical support to staff experiencing hardware, software, network, and other ICT-related issues. Install, configure, update, and maintain computers, printers, scanners, and other ICT equipment. Assist with the setup and maintenance of computer networks, internet connections, and other communication systems. Troubleshoot basic hardware and software problems and escalate complex issues to the appropriate technical personnel. Assist in setting up user accounts, email accounts, software applications, and access permissions. Perform routine checks and maintenance of ICT equipment to ensure optimal performance. Support staff in the effective use of computers, software applications, email, and other digital tools. Maintain an updated inventory and proper records of ICT equipment, accessories, and software. Assist with data backup and recovery procedures to help protect organizational information. Support the implementation of basic ICT security measures, including password management, software updates, antivirus protection, and safe internet practices. Monitor the functionality of ICT systems and report technical issues, downtime, or security concerns promptly. Assist with the installation and configuration of approved software and system updates. Maintain proper documentation of technical issues, repairs, maintenance activities, and ICT support requests. Assist in ensuring that ICT equipment and systems are used responsibly and in accordance with organizational policies. Support virtual meetings, presentations, online platforms, and other technology-enabled activities. Assist in providing basic training and guidance to staff on ICT tools and applications. Maintain confidentiality and security of organizational data and information. Stay informed about basic developments in ICT and recommend practical improvements where appropriate. Perform other ICT-related duties as assigned by the supervisor.