Hotel Manager
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Job Summary
We are seeking an experienced and hands-on Hotel Manager to oversee the day-to-day operations of the hotel and ensure a high standard of guest service, operational efficiency, and overall business performance.
Key Responsibilities
1. Hotel Operations
- Oversee the daily operations of the hotel, ensuring all departments function efficiently.
- Coordinate the activities of Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational units.
- Ensure hotel facilities, rooms, and common areas are maintained to the required standards.
- Monitor operational processes and identify areas for improvement.
- Ensure compliance with established hotel policies, procedures, and service standards.
2. Guest Experience & Customer Service
- Maintain high standards of guest service and satisfaction.
- Handle guest complaints, concerns, and escalated issues professionally and promptly.
- Monitor guest feedback and implement improvements where necessary.
- Ensure staff consistently deliver a professional and welcoming guest experience.
3. Team Leadership & Staff Management
- Supervise, motivate, and coordinate hotel staff across various departments.
- Support recruitment, onboarding, training, and development of employees.
- Set clear expectations and ensure staff performance aligns with hotel standards.
- Address staff-related issues and promote a positive and professional work environment.
- Prepare and manage staff schedules in line with operational requirements.
4. Financial & Business Management
- Monitor hotel revenue, expenses, and overall financial performance.
- Work with the finance team to control operational costs and minimize wastage.
- Monitor occupancy, room rates, revenue performance, and other relevant business indicators.
- Identify opportunities to increase revenue and improve profitability.
- Support budgeting, forecasting, and financial planning activities.
5. Sales & Revenue Growth
- Work with the sales and marketing team to drive room bookings and other revenue streams.
- Develop and implement strategies to improve occupancy and revenue.
- Monitor market trends, competitor activities, and customer preferences.
- Identify opportunities for partnerships, promotions, and business development.
6. Compliance, Safety & Standards
- Ensure compliance with relevant hospitality regulations, health and safety requirements, and company policies.
- Maintain proper standards for hygiene, security, and hotel safety.
- Ensure operational risks are identified and addressed promptly.
- Maintain accurate operational records and reports.
7. Reporting & Stakeholder Management
- Prepare regular reports on hotel operations, occupancy, revenue, guest satisfaction, and staff performance.
- Provide management with insights and recommendations for improving hotel performance.
- Liaise with suppliers, vendors, contractors, and other external stakeholders when required.
- Escalate significant operational and business issues to senior management.
Requirements
Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.4–5 years of relevant experience in hotel/hospitality management, preferably in a supervisory or managerial capacity.
Strong knowledge of hotel operations and hospitality industry practices.
Proven experience managing and coordinating teams.
Strong customer service and guest relationship management skills.
Good understanding of hotel revenue, cost control, and operational performance.
Excellent leadership, communication, and problem-solving skills.
Ability to work under pressure and manage multiple operational priorities.
Proficiency in Microsoft Office and familiarity with hotel management/PMS software.
Strong organizational and decision-making abilities.
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