Client Relations Specialist
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Job Overview:
We are seeking a Client Relations Specialist to join our remote team and play a vital role in fostering and maintaining strong client relationships to ensure satisfaction and long-term engagement. This position involves handling client inquiries, resolving issues, and providing exceptional support to enhance the overall customer experience.
Key Responsibilities:
Serve as the primary point of contact for clients, addressing inquiries and providing solutions.
Build and maintain strong relationships with clients to ensure satisfaction and retention.
Developing relationships with potential new clients.
Proactively engage with clients to understand their needs and recommend suitable products or services.
Handle and resolve client complaints or concerns in a timely and professional manner.
Monitor client accounts, track service usage, and provide necessary updates.
Maintain detailed records of client interactions, issues, and resolutions using CRM software.
Analyze client feedback and suggest improvements to enhance service quality.
Stay up to date with industry trends, company offerings, and competitor activities to provide valuable insight to clients.
Seeking new opportunities with existing business relationships as well as new relationships.
Working closely with customers and vendors.
Previous experience in client relations, customer service, account management, or sales.
Familiarity with CRM systems and customer service software.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport and trust.
Ability to multitask and manage multiple clients' accounts.
Professionalism and a customer-first mindset.
Proficiency in Microsoft office suite and CRM software.
Ability to work independently and collaborate with internal teams.
Job Category
Customer Service
Skill Sets Required / Preferred:
Previous experience in client relations, customer service, account management, or sales.
Familiarity with CRM systems and customer service software
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport and trust.
Ability to multitask and manage multiple clients' accounts.
Professionalism and a customer-first mindset.
Proficiency in Microsoft office suite and CRM software
Ability to work independently and collaborate with internal teams.
-
Manager, Client Relations
18 hours ago
Lagos, Lagos, Nigeria Reliance Health Remote Full-timeDescriptionReliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a...
-
Marketing & Client Relation Manager
18 hours ago
Lagos, Lagos, Nigeria TotalDataLimited Full-timeJOB OBJECTIVE(S)§ Run a comprehensive Marketing & Client Services framework in strategic alignment with TDL’s overall business objectives.§ Meet the company’s revenue aspirations through the management of existing clients and winning new clients.§ Build and lead TDL’s strategic brand management/marketing initiatives, enhancing and ...
-
Sales Specialist
18 hours ago
Lagos, Lagos, Nigeria Fosad Consulting Full-timeCompany DescriptionOur client is a leading business conglomerate with a major presence across diverse sectors including Consumer Products, Corporate Services and Infrastructure. For over four decades, the Group has made a significant contribution to the country as economy and inspired the trust of millions of Nigerians as a provider of quality goods at an...
-
Client Service Executive
18 hours ago
Lagos, Lagos, Nigeria Anakle Full-timeCompany DescriptionAnakle aims to delight our customers at all times, providing them with the highest levels of service and knocking them dead in the process - our belief is that a dead client is a good client. We strive to be at the forefront of all things digital.Job DescriptionThis position is responsible for the management of Client accounts and all...
-
Patner Relations Manager
18 hours ago
Lagos, Lagos, Nigeria LandLagos Full-timeCompany DescriptionLandlagos - We are a real estate company with a mission to control and reverse the unfair and unrealistic inflation of property pricing that makes the average Nigerian unable to own their own. Our goal is to provide affordable real estate assets to the average working Nigerian, allowing for weekly and monthly payments in other to help our...
-
Partner Relations Manager
18 hours ago
Lagos, Lagos, Nigeria LandLagos Full-timeCompany DescriptionLandlagos - We are a real estate company with a mission to control and reverse the unfair and unrealistic inflation of property pricing that makes the average Nigerian unable to own their own. Our goal is to provide affordable real estate assets to the average working Nigerian, allowing for weekly and monthly payments in other to help our...
-
Client Service Representative
18 hours ago
Lagos, Lagos, Nigeria Jobberman Full-timeServe as the first contact person for customer enquiry, orders and complaints Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution the problem. Call customers after delivery and confirm that they are satisfied with the job Maintain...
-
Client Success Officer
18 hours ago
Lagos, Lagos, Nigeria RS Hunter Limited Full-timeOur Client Our client, an education services company, seeks to employ an Client Success officer. Key Responsibilities: Coordinate the seamless onboarding of new clients from the sales team to operations, ensuring all client information is accurately captured and documented. Create, maintain, and update digital client records, student...
-
Client Acquisition Lead
18 hours ago
Lagos, Lagos, Nigeria RS Hunter Limited Full-timeOur Client Our client, an advertising company, seeks to employ a client acqusition lead. Key Responsibilities: Lead the development and execution of strategies to identify and secure new clients. Manage and mentor the Client Acquisition Associates and other junior team members. Build and maintain a strong sales pipeline across...
-
Client Acquisition Associate
18 hours ago
Lagos, Lagos, Nigeria RS Hunter Limited Full-timeOur Client Our client, an advertising company, seeks to employ a client acqusition associate. Key Responsibilities: Conduct research to identify prospective clients across relevant sectors. Initiate contact through emails, calls, and social platforms to qualify leads. Maintain and update lead databases, ensuring accuracy and progress...
