Head, Merchant Services
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
DUTIES AND RESPONSIBILITIES:
1. Strategic Leadership & Planning • Define and execute the department’s short and long-term strategies to drive merchant acquisition, activation, and revenue growth. • Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics, and other high-volume transaction sectors. • Expand the merchant base through direct sales, channel partnerships, aggregators, and digital acquisition tools.
2. Business Development & Client Engagement • Ensure consistent delivery of high-quality service and support to existing merchants.
3. Operations & Performance Management • Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS, etc.) that meet diverse merchant needs.
4. Team Leadership & Development • Build and lead a high-performing Merchant Services team, including sales, account management, support, and field operations. • Set performance targets and KPIs, manage departmental budgets, and provide coaching for team development.
Staff Attraction, Motivation and Retention: • Fill vacant roles within the department in a timely manner and provide opportunities for growth and development. • Provide training, mentorship, and upskilling programs. • Recognize and reward individual and team achievements and contribution. • Encourage open communication and feedback. • Give employees autonomy and ownership of their work to motivate them. • Foster a positive work culture that encourages collaboration, innovation, and creativity. • Regularly engage direct reports to understand their needs and concerns. • Foster a diverse and inclusive work environment that values different perspectives and backgrounds.
JOB REQUIREMENTS
Education: Bachelor’s degree in Business Administration, Finance, Marketing, Economics, or a related field (MBA or advanced degree is a plus).
Experience: Minimum 10 years of relevant experience in fintech, banking, or payments—with at least 3 years in a senior or departmental leadership role (post NYSC experience).
-
HEAD OF GROWTH AND MARKETING
3 days ago
Lagos, Lagos State, Nigeria Vorapicks Remote Full-timeCompany Description Vorapicks is a multi-source food and local commerce marketplace that connects customers to restaurant meals, fresh farm produce, groceries, and local market goods through one convenient platform. The company brings together customers, restaurants, farmers, traders, grocery stores, market vendors, and delivery riders to make buying,...
-
Lagos, Lagos, Nigeria Queekly Remote Full-timeCompany DescriptionOptimus AI Labs is an artificial intelligence company building practical AI-powered solutions that help businesses and organisations improve productivity, reach customers, and grow. We develop technology that makes it easier for businesses to take advantage of new opportunities in the digital economy. Visit https://optimusai.ai to learn...
-
HEAD OF PROCUREMENT
4 days ago
Lagos, Lagos State, Nigeria Dangote Industries Limited Full-timeDangote Sugar Refinery Plc is Nigeria’s leading integrated sugar producer, refining and distributing both fortified and non-fortified sugar. It operates as a subsidiary of Dangote Industries Limited. The company is a major supplier of refined sugar to both consumer and industrial markets in Nigeria, with products fortified with Vitamin A for direct...
-
Head, Transport
4 days ago
Lagos, Lagos State, Nigeria Dangote Industries Limited Full-timeDangote Sugar Refinery Plc is Nigeria’s leading integrated sugar producer, refining and distributing both fortified and non-fortified sugar. It operates as a subsidiary of Dangote Industries Limited. The company is a major supplier of refined sugar to both consumer and industrial markets in Nigeria, with products fortified with Vitamin A for direct...
-
Group Head, HR
1 day ago
Lagos, Lagos State, Nigeria PROSELL Consulting Full-timeBackground One of our clients, a major player in the Electronics industry in Nigeria, needs the services of a mature and very experienced HR and Admin. professional for the position of GROUP HEAD, HR & ADMIN. Location • Lagos Compensation Package • Official Car + Driver + Attractive Salary Job Description • Overseeing the Human Resources &...
-
Head of Lending Operations
18 hours ago
Lagos, Lagos, Nigeria eRecruiter Full-timeOur client is a financial technology firm building a lending platform. They are seeking a Head of Lending Operations who can design scalable systems, optimize processes, and build the operational infrastructure required to support significant growth. This is not a traditional loan operations role. They are looking for a systems builder...
-
Head, Investments And Treasury
3 days ago
Lagos, Nigeria Sigma Consulting Group Full-time NGN 2 - NGN 6 TemporaryHEAD, INVESTMENTS AND TREASURY Industry: Real Estate | Investment Management | Hospitality | Financial ServicesLocation: Ikoyi, LagosEmployment Type: Full-TimeReporting Line: Executive ChairmanRequired Experience: 10–15 YearsSalary: ₦2,000,000 per month, plus other benefits ABOUT THE ROLE We are seeking a commercially astute and strategically driven...
-
Head, Customer Acquisition
3 days ago
Lagos, Nigeria HPA Corporate Resourcing Full-timeOur client is one of Nigeria's leading electricity distribution companies, responsible for distributing and retailing electricity within its licensed territory. The company serves customers across the Southern zone and focuses on delivering reliable, efficient, customer-centric electricity services. JOB OBJECTIVE: The Head, Customer Acquisition &...
-
Head of Commercial
5 days ago
lagos, Nigeria, lagos eRecruiter Full-timeOur client is an engineering and technical services company specializing in project execution and Mechanical, Electrical, and Plumbing (MEP) systems for construction projects. They are committed to delivering quality engineering solutions while maintaining high standards of safety, efficiency, and technical excellence. They are currently seeking a...
-
Head Of Client Solutions And Growth
4 days ago
Lagos, Lagos State, Nigeria Xcentrique Media Full-timeAbout Xcentrique Media Xcentrique Media is a growth architecture company that helps ambitious and established businesses build customer-acquisition models. We combine strategy, creative, digital, content, media, PR, experiences and production to help brands reach, convert and retain the right customers. About the role We are looking for a Head of Client...
