Relationship Officer

3 weeks ago

Lagos, Nigeria Credit Direct Finance Company Limited Full-time

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Key Responsibilities:

Identify, onboard, and activate new markets/locations for Financial Inclusion sales.
Drive loan acquisition and disbursement targets within assigned markets.
Generate leads through field activities, referrals, and team initiatives.
Promote Financial Inclusion products including loans, savings and micropension & microinsurance adoption.
Build strong community presence to sustain continuous customer acquisition
Build and maintain relationships with association leaders and key members to foster trust and engagement.
Resolve challenges and complaints from associations to ensure strong partnerships.
Facilitate smooth onboarding experiences for association members, ensuring they understand product offerings, usage, and benefits.
Efficiently respond to, qualify, and track inbound leads and requests, ensuring timely follow-up and high conversion rates.
Act as the primary liaison between the company and associations, addressing inquiries, concerns, and needs effectively.
Collaborate with the Team Lead on onboarding markets/associations.
Develop, execute and support implementation of localized sales and engagement strategies aimed at increasing the conversion of association members into active customers.
Work with the marketing team to design and implement locality-specific promotional campaigns to improve conversion and customer experience.

A minimum of OND, HND or BSc in any field of study.
1 - 3 years of sales experience in a related field within the financial services industry.
Experience in lending and/or collections is an added advantage.