IT Supervisor
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The IT Supervisor will lead the Company's technology strategy and digital transformation initiatives across all Strategic Business Units (SBUs).
The role will provide strategic and operational leadership across ERP/POS systems, cybersecurity, IT governance, infrastructure, vendors, technology projects, business continuity and IT budgeting, ensuring technology supports the Company's long-term business objectives.
Key Responsibilities
- Develop and implement the Company's IT strategy in alignment with business objectives.
- Lead ERP and POS strategy across business units.
- Identify opportunities for technology-enabled process improvement and digital transformation.
- Oversee IT infrastructure planning and capacity requirements.
- Establish and maintain IT governance, policies and procedures.
- Develop and monitor cybersecurity controls and risk-management measures.
- Manage IT vendors, service providers and technology partners.
- Lead technology projects from planning through implementation and post-implementation review.
- Oversee business continuity, disaster recovery and IT resilience.
- Develop and manage the IT budget.
- Monitor system performance, availability and service levels.
- Work with business leaders to understand technology requirements and deliver appropriate solutions.
- Ensure compliance with relevant technology, data protection and security requirements.
KPIs
- System uptime and availability
- ERP/POS performance
- IT project delivery
- Cybersecurity compliance
- IT service-level performance
- Vendor performance
- IT budget adherence
- Business continuity readiness
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering or related field.
- 5–8 years' experience in IT, including supervisory or leadership experience.
- Experience managing ERP/POS environments.
- Experience in cybersecurity, infrastructure and IT governance.
- Retail, hospitality or multi-location business experience is advantageous.
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