IT SUPERVISOR
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Key Responsibilities
• Develop and implement the Company's IT strategy in alignment with business objectives.
• Lead ERP and POS strategy across business units.
• Identify opportunities for technology-enabled process improvement and digital transformation.
• Oversee IT infrastructure planning and capacity requirements.
• Establish and maintain IT governance, policies and procedures.
• Develop and monitor cybersecurity controls and risk-management measures.
• Manage IT vendors, service providers and technology partners.
• Lead technology projects from planning through implementation and post-implementation review.
• Oversee business continuity, disaster recovery and IT resilience.
• Develop and manage the IT budget.
• Monitor system performance, availability and service levels.
• Work with business leaders to understand technology requirements and deliver appropriate solutions.
• Ensure compliance with relevant technology, data protection and security requirements. KPIs
• System uptime and availability
• ERP/POS performance
• IT project delivery
• Cybersecurity compliance
• IT service-level performance
• Vendor performance
• IT budget adherence
• Business continuity readiness Requirements
• Bachelor's degree in Computer Science, Information Technology, Engineering or related field.
• 5–8 years' experience in IT, including supervisory or leadership experience.
• Experience managing ERP/POS environments.
• Experience in cybersecurity, infrastructure and IT governance.
• Retail, hospitality or multi-location business experience is advantageous.
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