Community Associate Marketing

Company Description AfricaWorks' purpose is to unlock Africa's potential through work by strengthening its business infrastructure. Since 2019, AfricaWorks has grown to over 25 spaces across 8 cities, hosting over 500 corporate clients and over 2,000 individual members every day. Our members include TikTok, L'Oreal, Universal Music, Glovo, Spotify, IBM, Paystack, and others. The Company has been featured in the Financial Times (FT) as Top 5 "Africa's Fastest Growing Company" in 2022, 2023, 2024 & 2025, and won the award of "Best Coworking Space" in Africa in 2021 & 2022. As part of its growth plan, AfricaWorks is hiring a Community Associate Marketing to report to the Community Manager. Role Description As a Community Associate Marketing, you will be in charge of operational excellence, workplace management, client retention, and satisfaction:
• Customer Service & Satisfaction:
• Welcome & greet members and visitors
• b. Handle members' complaints
- either address them or report them upwards 2. Operations a. In charge of:
• Opening the space in the morning
• Performing Business Concierge tasks (mail, bookings, binding, etc.)
• Mail & Package Handling (e.g., PO Box, mail reception & dispatch)
• Managing Facilities Team
• Managing Valet Services (Optional as per Brand Standards)
• Handling Inbound Phone Calls & Space email address
• Printing Services (e.g., vendor, printer, cartridges, paper, etc.)
• Visitor Management System
• Meeting Rooms (e.g., booking, video conference, arrangement, etc.)
• Reception Area & Common Areas (e.g., Plant Management, magazines, sound system, music, art, etc.)
• Electricity Management
• Maintenance & Repairs
• Emergency Health Response
• Double-checking that building common areas are up to standard
• Representing the Company () b. Assisting the Community Manager in:
• Onboarding new members
• Organizing events (e.g., Open House, Networking, Round Tables, etc.)
• Giving tours to prospective members
• Collecting Google reviews
• Collecting membership feedback
• Providing IT backup for the space & to members
• Maintaining space compliance (e.g., Insurance, business permits, etc.) 3. Marketing 1. Manage social media presence on Facebook, Instagram, LinkedIn, and WhatsApp. 2. Create and schedule engaging content (posts, stories, ads) to boost brand awareness and drive sales. 3. Monitor analytics to optimize content strategy. 4. Run targeted online ads to reach new audiences. 5. Gather pictures and video content from the client during on-site events for social media. 6. Manage the photo library and ensure that the content is saved in the correct folders on the shared drive. 7. Assist with creative and engaging member initiatives and events. Qualifications
• Passionate
• Bold & agile
• Customer service-oriented
• Proficiency in Microsoft Office Suite
• Self-driven, proactive, and autonomous
• Detail-oriented & rigorous
• Hands-on experience with office equipment (e.g., fax machines and printers)
• “Can-do” attitude / “go-getter” mindset.
• Ability to be resourceful and proactive when issues and complaints arise
• Hands-on profile, ready to jump in to help
• Excellent writing & oral skills in English.
• Multitasking and time-management skills, with the ability to prioritize tasks
• Excellent organizational skills.
• Professional attitude and appearance. To apply, send your CV to talent@africaworks.co