Delivery Operations Manager For Food Delivery App

13 hours ago
Lagos State, Nigeria Tech Workstations Full-time


About the Role
Foodrun is hiring a Delivery Operations Manager to lead rider recruitment, onboarding and daily delivery operations. You will ensure we have enough active riders, orders are picked up and delivered promptly, and operational issues are resolved quickly. This is a hands-on role requiring strong coordination, problem-solving and team management skills.

Key Responsibilities
• Recruit, register, verify and onboard delivery riders.
• Train riders on the Foodrun app, order handling, customer service, safety and delivery procedures.
• Manage rider activation, availability, scheduling and coverage across our service areas.
• Monitor live orders and coordinate with riders, restaurants and customer support to resolve delays.
• Ensure sufficient rider capacity during peak hours and periods of increased demand.
• Handle rider complaints, delivery incidents, failed deliveries and other operational issues.
• Monitor rider performance, attendance and conduct, and address recurring problems.
• Coordinate the distribution and tracking of delivery bags and other rider equipment.
• Work with the technical team to resolve app issues affecting deliveries.
• Develop and improve procedures for onboarding, dispatch, escalation and delivery.
• Track delivery costs and identify practical ways to improve efficiency.
• Submit daily operational updates and weekly performance reports to management. Requirements
• At least three years of relevant experience in delivery operations, logistics, dispatch or fleet management.
• Experience recruiting, onboarding and managing delivery riders.
• Strong knowledge of Lagos routes, particularly Lekki, Victoria Island and Ikoyi.
• Ability to manage multiple live deliveries and make quick, sound decisions under pressure.
• Strong communication, organisation and people management skills.
• Comfortable using delivery dashboards, Excel or Google Sheets, and operational reports.
• Willingness to work in the field and support operations during peak periods, including weekends where required.
• Experience with a food delivery or last-mile logistics company is an advantage. How Success Will Be Measured
• Number of onboarded riders who become active and remain active.
• Rider availability and coverage during operating hours.
• Order acceptance, completion and on-time delivery rates.
• Reduction in delivery delays, cancellations and failed deliveries.
• Speed of resolving operational issues.
• Delivery cost efficiency and accuracy of reporting.

  • Project and Operational Readiness Manager

    15 hours ago

    Lagos, Lagos State, Nigeria Dangote Industries Limited Full-time

    Dangote Industries Limited Job Objective To lead the end-to-end delivery of the production project, ensuring successful planning, procurement, installation, commissioning, and operational handover within approved scope, budget, timeline, quality, and safety standards. The role will also oversee post-commissioning stabilisation and performance improvement to...

  • Restaurant Manager

    2 days ago

    Benin City, Edo State, Nigeria Perch Consults Full-time

    Restaurant Manager Reports to: CEO Location: Benin City, Edo State Employment type: Full-time Job Summary Our client, is seeking a hands-on Restaurant Manager to oversee daily restaurant operations, from staff coordination and service quality to inventory control and customer satisfaction. This role is critical to ensuring the restaurant runs efficiently,...

  • Environment Operations Engineer

    5 days ago

    Lagos State, Nigeria AEWA Full-time

    · Develop annual work plans, budgets, scopes, technical specifications and schedules for environmental and emissions programmes. · Lead AUSEA and LDAR campaigns, including site reconnaissance, UGCS flight planning, meteorological review, permit coordination and field execution. · Plan and execute QLDAR campaigns using OGI, QOGI, high-flow sampling,...

  • Branch Manager

    3 days ago

    Lagos, Lagos, Nigeria ACR Globe Full-time

    We are renowned restaurant brand committed to serving delicious African and international meals with exceptional hospitality and customer service. We are seeking a competent, proactive, and results-driven Branch Manager to oversee the daily operations of our restaurant branch, drive business performance, and ensure excellent customer satisfaction. Key...

  • BRANCH MANAGER

    1 week ago

    Lagos, Lagos State, Nigeria AboutJobs by Employee School of Performance Full-time

    We are renowned restaurant brand committed to serving delicious African and international meals with exceptional hospitality and customer service. We are seeking a competent, proactive, and results-driven Branch Manager to oversee the daily operations of our restaurant branch, drive business performance, and ensure excellent customer satisfaction. Key...

  • BRANCH MANAGER

    1 week ago

    Lagos State, Nigeria ACR Globe Full-time NGN 300,000 - NGN 350,000 Temporary

    We are renowned restaurant brand committed to serving delicious African and international meals with exceptional hospitality and customer service. We are seeking a competent, proactive, and results-driven Branch Manager to oversee the daily operations of our restaurant branch, drive business performance, and ensure excellent customer satisfaction. Key...

  • Business Manager

    7 days ago

    Lagos, Lagos, Nigeria ACR Globe Full-time

    We are seeking a competent, proactive, and results-driven Business Manager to oversee the daily operations of its pastry outlet. The successful candidate will ensure operational efficiency, excellent customer service, product quality, effective staff management, and achievement of business targets. KEY RESPONSIBILITY 1.Oversee the daily operations...

  • PRODUCTION MANAGER

    1 week ago

    Lagos, Lagos State, Nigeria AboutJobs by Employee School of Performance Full-time

    A Restaurant is seeking a competent, proactive, and results-driven Production Manager to oversee daily production operations, ensure consistent product quality, and maintain operational efficiency in line with the company’s standards. Key Responsibilities • Production Planning: Plan and supervise daily production activities to meet operational...

  • BUSINESS MANAGER

    1 week ago

    Lagos, Lagos State, Nigeria AboutJobs by Employee School of Performance Full-time

    We are seeking a competent, proactive, and results-driven Business Manager to oversee the daily operations of its pastry outlet. The successful candidate will ensure operational efficiency, excellent customer service, product quality, effective staff management, and achievement of business targets. KEY RESPONSIBILITY 1.Oversee the daily operations of the...

Top cities