Service Advisor

17 hours ago

Lagos, Lagos State, Nigeria Omoregie Motors Nigeria Limited Full-time

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Company Description: Omoregie Motors Nigeria Limited is the authorized distributor for Toyota vehicles in the Federal Republic of Nigeria, representing the global brand locally with a focus on quality and reliability. The company coordinates key manufacturer business activities, including vehicle sales, dealer support, fleet management support, after-sales services, warranties, marketing, public affairs, and training. Founded in August 1978, Omoregie Motors Nigeria Limited has grown steadily and built a strong reputation in the automotive sector. The company’s long-standing presence and industry recognition offer team members a stable, professional environment with opportunities to develop expertise in automotive customer service and operations. Role Description: The Service Advisor role is a full-time, on-site position based in Lagos. The Service Advisor will be responsible for welcoming customers, understanding their vehicle concerns, and accurately documenting service requests. This role involves coordinating vehicle inspections, preparing service estimates, explaining recommended repairs, and securing customer approval in a clear and transparent manner. The Service Advisor will track work progress with the workshop team, update customers on timelines, and ensure vehicles are delivered with completed repairs and proper documentation. Daily tasks also include managing service appointments, handling customer inquiries and complaints, promoting aftersales services, and supporting warranty processes in line with Toyota standards. Qualifications
• Demonstrated ability to deliver high levels of Customer Satisfaction and provide Customer-focused Service.
• Strong Customer Service skills, including handling inquiries, resolving concerns, and maintaining professional relationships.
• Effective Communication skills, both verbal and written, for explaining technical information in clear, accessible language.
• Understanding of after-sales processes, including service scheduling, parts coordination, and warranty support.
• Experience in automotive service or a related field is preferred, ideally within a dealer or workshop environment.
• Basic technical knowledge of vehicles and service procedures, with the ability to learn manufacturer-specific standards.
• Proficiency in using computer systems for service documentation, customer records, and reporting.
• Organizational skills, attention to detail, and the ability to manage multiple customer cases simultaneously.
• Minimum of a relevant diploma or degree in business, engineering, or a related discipline; equivalent experience may be considered.

Service Advisor

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