Desktop Support Engineer
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Location:
Abuja, Nigeria (on-site) Employment type: Full-time Reports to: Head of IT (Dubai) About Jodoa Jodoa is a real estate advisory and investment firm operating across the UAE, the UK and Nigeria. Our IT infrastructure is designed and managed centrally by our Head of IT in Dubai. We are hiring an on-site Desktop Support Engineer to keep our Abuja office’s devices and connectivity running, and to be our hands on the ground. The role You will be the first point of contact for technology in our Abuja office. You will work directly with our Head of IT in Dubai, who owns the infrastructure and software environments. Your job is to keep the people and equipment in Abuja working, and to carry out on-site tasks he cannot do remotely.
Key responsibilities
Helpdesk and end-user support
• Be the first line of support for staff, logging, prioritising and resolving requests, and escalating to the Head of IT when needed
• Diagnose and fix issues on Windows and macOS laptops, desktops, displays, printers and peripherals
• Keep a simple, accurate inventory of devices and equipment Onboarding and offboarding
• Set up, configure and hand over devices for new joiners, following the Head of IT’s standard setup
• Recover, reset and log devices when staff leave Connectivity and access
• Support office Wi-Fi, LAN, VPN and multi-factor authentication for staff
• Monitor internet connectivity and power backup equipment (UPS and similar), and report faults promptly
• Follow the Head of IT’s instructions to carry out on-site and remote-hands tasks Documentation
• Log incidents and fixes, and send a short regular summary of recurring issues to the Head of IT
• Maintain basic troubleshooting guides for common problems Requirements An ideal candidate is someone who possesses the following,
• OND, HND or Bachelor’s degree in Computer Science, Information Systems or a related field, or equivalent hands-on experience
• 2+ years in IT helpdesk, desktop support, a repair centre or a similar role
• Working knowledge of Windows 10/11 and macOS
• Basic networking: TCP/IP, DNS, DHCP, Wi-Fi and Ethernet
• Familiarity with Microsoft 365 or Google Workspace from an end-user support perspective
• Clear written and spoken English, and a patient approach with non-technical colleagues
• Comfortable following remote instructions and working independently between check-ins Preferred
• CompTIA A+ or Network+, Microsoft Fundamentals or ITIL Foundation
• Experience with VPN clients and ticketing tools
What we offer
• Mentorship from our Head of IT and exposure to a multi-country environment
• Support for professional certifications
• A clear path toward broader systems and network responsibilities
How to apply
Apply through LinkedIn with your CV and a short note on a technical problem you solved for a non-technical user.
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