Customer Sales Specialist

13 hours ago
Ikeja, Lagos State, Nigeria IJAN AFRICA Full-time
Company Description IJAN Africa is a digital school based in Lagos, Nigeria, focused on empowering young people with in-demand tech and non-tech digital skills. The organization trains and certifies participants in areas such as data analysis, web development, UI/UX, product design, HR, content management, copywriting, financial analysis, graphic design, and digital and product marketing. IJAN Africa also offers training in foreign languages including Spanish, German, and French to help learners gain a global professional edge. By building Africa’s digital and technology workforce, IJAN Africa enables talent to work with organizations worldwide, often remotely, while based in Nigeria. The team is driven by a mission to help learners build better, happier, and more prosperous professional lives. Role Description The Customer Sales Specialist is a full-time, on-site role based in Ikeja. This role is responsible for engaging prospective learners, understanding their needs, and recommending suitable IJAN Africa programs and courses to support their career goals. The specialist will handle inbound and outbound inquiries, conduct sales calls, provide detailed program information, and follow up with leads to convert them into enrolled participants. Day-to-day activities include maintaining accurate records in the sales database, collaborating with training and marketing teams to align messaging, and providing high-quality customer service throughout the enrollment journey. The role also involves gathering feedback from participants, supporting information sessions or open days, and contributing ideas to improve sales processes and learner experience. Qualifications
• Candidates should possess strong Sales and Customer Service skills to effectively engage prospects, manage inquiries, and drive enrollments.
• Candidates should possess solid Communication and Training-related skills to explain programs clearly, guide potential learners, and support information sessions.
• Candidates should possess good Analytical Skills to interpret sales data, understand customer needs, and identify opportunities for growth.
• Candidates should demonstrate proficiency in basic computer and digital tools (CRM systems, email, office applications) and be comfortable working in a fast-paced, target-driven environment.
• Relevant experience in sales, customer support, or education services is highly beneficial; knowledge of digital skills or EdTech is an advantage.
• A minimum of a diploma or degree in business, marketing, communication, or a related field is preferred, alongside a commitment to ethical, inclusive, and learner-centered practices.

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