SALES AND CUSTOMER SUCCESS EXECUTIVE

SALES & CUSTOMER SUCCESS EXECUTIVE (hunter + account manager + customer success executive) Company: PreOrder360

Location:
Lagos, Nigeria Employment Type: Full-time Department: Sales & Customer Success Reports To: Founder / Head of Business About PreOrder360 PreOrder360 is a procurement and importation platform helping Nigerian businesses and individuals source products internationally without having to navigate the complexities of overseas suppliers, international payments, shipping, customs and delivery themselves. We connect customers with sourcing opportunities and manage the procurement journey from request to delivery. As our customer enquiries grow, we are looking for a highly motivated Sales, Customer Success Executive to become a key part of our customer-facing team. This is not simply a customer service role. We are looking for someone who can understand what a customer wants, turn that request into a clear procurement brief, coordinate internally and with procurement team, follow up relentlessly, convert enquiries into paying customers, build lasting relationships, and find new ways to generate sales. THE ROLE The Sales, Customer Success Executive will be responsible for managing customer enquiries from the moment they arrive through completion of the customer’s procurement journey. You will be the person who ensures that a customer who sends: “I need 100 pieces of this product. How much?” is taken through a professional process that turns an initial enquiry into a clearly defined requirement, supplier quotation, customer quotation, order and ultimately a successful delivery. You will also be expected to proactively generate new sales opportunities rather than simply waiting for customers to contact us.

KEY RESPONSIBILITIES
1. Lead & Enquiry Management Manage enquiries received through:
- WhatsApp
- Instagram
- Facebook
- Website
- Email
- Telephone
- Other customer acquisition channels You will:
- Respond promptly and professionally to enquiries.
- Understand the customer’s needs.
- Ask the right questions to qualify the opportunity.
- Identify serious buyers and potential high-value opportunities.
- Record and organise all leads.
- Maintain accurate customer and enquiry records.
- Ensure no promising lead is forgotten or lost. 2. Customer Requirement & Procurement Brief Preparation A major part of this role is converting informal customer conversations into clear, professional and actionable procurement requests. You will gather and document information such as:
- Product name
- Product specifications
- Brand/model
- Quantity
- Size, colour, material or other relevant specifications
- Quality/grade
- Images or reference links
- Packaging requirements
- Destination in Nigeria
- Required delivery timeline
- Customer expectations and preferences
- Any other information required for sourcing You must be able to take a conversation from WhatsApp or social media and turn it into a structured brief that can be understood by: The customer → PreOrder360 team → Overseas supplier Accuracy is extremely important. 3. Supplier & Internal Coordination Work closely with PreOrder360’s sourcing/procurement team to ensure customer requirements are communicated accurately. Where required, assist with:
- Supplier enquiries
- Clarification of specifications
- Requesting quotations
- Comparing supplier options
- Following up on supplier responses
- Communicating changes in customer requirements
- Confirming product details
- Coordinating quotation information You must ensure that what the supplier is quoting is actually what the customer requested. 4. Sales Conversion You will be responsible for moving customers through the sales funnel: Enquiry → Qualified Lead → Procurement Request → Supplier Quote → Customer Quote → Follow-up → Payment → Order You will:
- Follow up on quotations.
- Handle customer objections.
- Clarify concerns about pricing, timelines and process.
- Identify alternative products or suppliers where appropriate.
- Encourage customers to make decisions.
- Re-engage customers who have gone quiet.
- Maintain an active sales pipeline.
- Identify opportunities for larger orders.
- Upsell and cross-sell relevant products. You should naturally think: “What needs to happen next to move this customer closer to an order?” 5. Customer Relationship Management Build strong, long-term relationships with PreOrder360 customers. You will:
- Keep customers informed throughout their procurement journey.
- Follow up after orders.
- Handle complaints professionally.
- Manage customer expectations.
- Escalate issues when necessary.
- Identify opportunities for repeat purchases.
- Maintain relationships with high-value customers.
- Encourage referrals and repeat business.
- Collect customer feedback and identify recurring problems. The goal is not simply to close one order. The goal is to create customers who trust PreOrder360 enough to keep coming back. 6. Business Development & Sales Growth This is a key part of the role. We want someone who can actively think of new ways to generate business. You will be expected to develop and execute ideas such as:
- Customer referral campaigns
- WhatsApp marketing
- Lead reactivation campaigns
- Product-specific campaigns
- SME outreach
- Direct prospecting
- Partnership opportunities
- Customer referral programmes
- Industry-specific campaigns
- Re-engagement of previous enquiries
- Identifying products with strong demand in Nigeria
- Developing new customer acquisition strategies
- Building relationships with retailers, wholesalers and other businesses You should constantly be asking: Who else needs this service? and: How can we get them to talk to PreOrder360? 7. Social Media Customer Management & Social Selling Manage customer interactions across PreOrder360’s social media platforms. Responsibilities include:
- Responding to DMs.
- Responding to relevant comments.
- Identifying potential buyers.
- Converting social-media enquiries into qualified leads.
- Moving prospects from social media to WhatsApp or another appropriate sales channel.
- Following up with social-media leads.
- Identifying frequently asked customer questions.
- Reporting customer feedback and market trends.
- Suggesting content ideas based on customer demand.
- Supporting social-media campaigns designed to generate leads. This role is not primarily a content-creator role. The focus is on customer interaction, lead generation, social selling and conversion. 8. Sales Pipeline & Reporting Maintain an accurate record of every significant opportunity. You will track:
- New enquiries
- Qualified leads
- Procurement requests
- Quotations
- Follow-ups
- Pending decisions
- Confirmed orders
- Lost opportunities
- Repeat customers
- Revenue generated
- Lead sources Provide regular reports on:
- Number of enquiries received
- Qualified leads
- Quotations generated
- Orders won
- Sales value
- Conversion rate
- Outstanding follow-ups
- Lost opportunities
- Customer issues
- New sales ideas
- Market trends 9. Customer & Market Intelligence Because you will be speaking to customers every day, you will be one of our most important sources of market intelligence. You should identify:
- Products customers are increasingly requesting
- Products customers struggle to source
- Price-sensitive categories
- Frequently requested specifications
- Customer objections
- Competitor offerings
- Emerging business opportunities
- New customer segments
- Potential high-volume procurement opportunities Your observations should help PreOrder360 decide what to sell, who to target and how to market it. WHO WE ARE LOOKING FOR We are looking for a commercially minded, highly organised and proactive person. You should be someone who enjoys speaking with people, understanding their needs and finding ways to help them make purchasing decisions. You should be equally comfortable with: A WhatsApp conversation → a spreadsheet → a supplier → a sales call → a follow-up → closing an order. REQUIRED SKILLS & EXPERIENCE Essential
- Excellent written and spoken English.
- Strong communication skills.
- Strong customer-service skills.
- Demonstrable sales ability.
- Good negotiation and persuasion skills.
- Excellent follow-up discipline.
- Strong attention to detail.
- Ability to organise information clearly.
- Good computer literacy.
- Comfortable using WhatsApp and social media professionally.
- Ability to manage multiple customers and enquiries simultaneously.
- Strong problem-solving ability.
- Ability to work independently.
- Commercial awareness and an interest in generating revenue. Advantageous Experience in one or more of the following:
- Sales
- Business development
- Customer success
- Customer relationship management
- E-commerce
- Procurement
- Importation
- Logistics
- International trade
- Retail
- Wholesale
- B2B sales
- Social selling
- Digital marketing Experience with CRM systems, spreadsheets, Google Workspace, Microsoft Office or similar tools is also an advantage. Importation experience is not mandatory. We are more interested in finding someone who is intelligent, commercially driven, organised, teachable and excellent with customers. PERSONALITY PROFILE The ideal candidate is: Proactive Does not wait to be told what to do. Commercial Understands that customer conversations should ultimately create business. Persuasive Can influence customers without being aggressive or pushy. Detail-oriented Understands that one incorrect specification can result in the wrong product being sourced. Organised Can manage many customers and follow-ups without losing track. Resourceful Finds solutions rather than simply reporting problems. Curious Wants to understand products, suppliers, markets and customers. Customer-focused Makes customers feel heard, informed and valued. Resilient Can handle rejection, difficult customers and unanswered follow-ups without giving up. Fast Understands that speed matters when dealing with enquiries and sales opportunities. Entrepreneurial Thinks like someone building the business rather than someone simply completing assigned tasks. KEY PERFORMANCE INDICATORS (KPIs) Performance will be evaluated based on both sales results and customer experience. Lead Management
- Speed of response to new enquiries
- Percentage of leads properly qualified
- Accuracy of customer procurement briefs
- Number of active opportunities maintained Sales
- Number of qualified leads
- Number of quotations generated
- Quote-to-order conversion rate
- Number of new customers acquired
- Monthly sales generated
- Average order value
- Repeat customer revenue Customer Success
- Customer satisfaction
- Response quality
- Follow-up consistency
- Complaint resolution
- Repeat purchase rate Business Development
- New sales initiatives developed
- Qualified leads generated independently
- New customer acquisition channels
- Referral opportunities
- Partnerships and prospecting activities Social Media
- Response time
- Qualified leads generated
- Social-media enquiries converted to sales conversations
- Sales generated from social channels The role will ultimately be judged by the ability to turn customer interactions into profitable, repeatable business while maintaining a high standard of customer experience. FIRST 90 DAYS First 15 Days — Learn & Understand The successful candidate will:
- Learn the PreOrder360 procurement process.
- Understand our customer journey.
- Understand our sourcing and supplier process.
- Learn how to qualify customer requests.
- Learn how to prepare procurement briefs.
- Understand our products and customer segments.
- Learn our communication standards.
- Begin managing customer enquiries.
- Learn our sales pipeline and reporting process. Next 30 Days — Manage & Convert The candidate should begin to:
- Independently manage incoming enquiries.
- Prepare accurate procurement briefs.
- Manage customer follow-ups.
- Convert qualified enquiries into orders.
- Manage social-media conversations.
- Reactivate old leads.
- Identify sales opportunities.
- Begin proposing and implementing sales initiatives. Next 60 Days — Grow & Improve The candidate should:
- Consistently manage the sales pipeline.
- Demonstrate measurable sales conversion.
- Generate new business independently.
- Develop new lead-generation ideas.
- Improve customer follow-up processes.
- Identify opportunities for repeat business.
- Provide useful market intelligence.
- Take increasing ownership of customer growth. WHAT SUCCESS LOOKS LIKE After six months, we want this person to be someone we can confidently say: “Give this person a customer and they will take ownership of the opportunity.” They understand what the customer wants. They communicate it clearly. They coordinate internally. They follow up with the customer. They solve problems. They close sales. They maintain the relationship. And they continually look for the next customer. COMPENSATION Salary + Performance Incentive: Competitive, based on experience and capability.

HOW TO APPLY
Interested candidates should submit: 1. A current CV. 2. A brief explanation of why they believe they are suitable for this role. 3. Examples of previous sales/customer-facing experience, where applicable. Subject: Application Sales, Customer Success Executive Only shortlisted candidates will be contacted. Please your Resume to hr@Preorder360.com or chat us on Whatsapp: 09024778261 Pay: ₦70,000.00
- ₦100,000.00 per month Work

Location:
In person