Junior Relationship Manager
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Key Responsibilities
- Assist with onboarding new partners and ensuring they understand the partner structure, processes, and expectations.
- Maintain regular communication and check in with assigned partners to monitor their activity and provide support.
- Follow up with partners whose referred users have signed up but have not completed transactions.
- Assist in reactivating dormant partners and referred users through regular follow-ups.
- Serve as the first point of contact for basic partner questions and concerns, escalating complex issues when necessary.
- Track partner signup links and monitor signups, active users, and transaction activity.
- Maintain accurate and up-to-date records of partner performance and engagement.
- Monitor partner activity and flag partners who may require additional support or performance intervention.
- Assist the Relationship Manager in recommending partner tier changes based on performance.
- Identify potential new partners through research, outreach, referrals, and existing networks.
- Support the onboarding and activation of newly identified partners.
- Follow up with prospective partners throughout the onboarding process to ensure they complete the required steps.
- Prepare regular reports on partner activity, signups, activation, transactions, and issues.
- Work closely with the Support, Growth, and Operations teams to resolve partner-related issues and improve partner experience. Required Skills
- Good communication and interpersonal skills
- Strong follow-up and relationship-building skills
- Customer service or partner management experience is an advantage
- Good organizational and time-management skills
- Ability to track and manage multiple partners simultaneously
- Basic reporting and data-tracking skills
- Proficiency with Google Workspace, Microsoft Office, spreadsheets, and communication tools
- Ability to work independently and escalate issues appropriately
- Proactive, reliable, and target-oriented Work
Location:
Hybrid remote in Kaduna
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