Front Desk

Work Mode: Hybrid

Location:
Maryland, Lagos(Mainland)

Job description
Some people answer phones. This role orchestrates the daily heartbeat of the organization. There is a rare kind of administrative professional who understands that the front office isn't just a desk, is the gateway to a company’s brand, culture, and operational excellence. They don't just "handle" visitors; they engineer an environment where clients, VIPs, and employees thrive. They see operational friction before it stalls a team, and they hold themselves to an impeccable standard of hospitality, vigilance, and discretion. That is the person we are looking for. THE COMPANY Watermark & Victoria is a leading experiential marketing firm in Africa. Award-winning. Operationally intense. Creatively uncompromising. We have spent years earning the trust of the biggest brands on the continent. Our ambition requires a highly structured, professional, and seamless workplace environment to power our next phase of growth. This role sits at the absolute baseline of that execution. THE OPPORTUNITY The Front Desk & Admin Officer serves as the face and heartbeat of our organization. Your mandate extends far beyond traditional reception duties; you will execute strategic administrative support across the company, provide executive coordination, and deliver vital HR administration support to People Operations. This is a role for a proactive, people-focused professional who beautifully balances premium hospitality with operational grit. WHO THRIVES HERE You are the right person if:
- You are relentlessly organized and maintain absolute confidentiality when handling sensitive HR and leadership information.
- You are deeply people-centered—a natural relationship builder, a proud brand ambassador, and an empathetic communicator.
- You are HSE conscious—highly vigilant about maintaining a safe, clean, compliant, and sustainable workplace.
- You are adaptable and resourceful, possessing the ability to prioritize multiple tasks simultaneously and smash deadlines in a fast-paced environment.
- You have an ownership mentality, actively identifying workflow flaws and streamlining them before they become problems. You are probably not the right fit if:
- You view front desk and administrative work as purely reactive, passive, or isolated task-handling.
- You prefer a quiet, deeply predictable environment with no cross-functional overlap.
- You struggle to manage multiple moving parts at once or get easily overwhelmed by shifting priorities.
- You are uncomfortable directing support staff (cleaners, drivers, security) or firmly managing third-party vendors. WHAT YOU WILL WORK ON The scope of this role bridges workspace hospitality, executive assistance, and foundational human resources. Day-to-day, your work will include:
- Act as the primary point of contact; build premium relationships with clients, partners, and VIP guests; manage calls and correspondence with efficiency and discretion.
- Executive Support Provide high-level administrative support (scheduling, document prep);
- manage logistics, minutes, and action tracking for leadership workshops and strategic initiatives.
- Partner with the People Operations Team on office administration, HR administration, onboarding coordination, recruitment logistics (interview scheduling, candidate comms), and culture-building initiatives.
- Oversee daily office operations; directly supervise support staff (cleaners, drivers, security); manage vendors, office budgets, consumables, generator and vehicle maintenance schedules.
- manage waste monitoring, conduct facility inspections Reporting
- Review and streamline administrative workflows for cost-effectiveness;
- contribute insights to improve workplace systems; WHAT WE NEED FROM YOU
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Experience:
2–4 years of experience in a front desk, administrative executive, or combined HR/admin role within a fast-paced corporate environment.
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Education:
Bachelor’s degree in Business Administration, Human Resources, International Relations, or a related field.
- Knowledge & Mentality: Strong understanding of office management practices, facilitymaintenance, and basic HSE standards. A continuous learning approach and strong analytical skills.
- Technical

Skills:
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and modern workplace/scheduling tools.
- Core

Skills:
Exceptional business writing, presentation, and verbal communication skills; a polished professional demeanor. Pay: ₦200,000.00 per month Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required) Work

Location:
Hybrid remote in Lagos (Lagos)