Head of Operations

Job Summary We are seeking an experienced and execution-driven Head of Operations to lead and oversee the company’s end-to-end operational activities, ensuring efficient service delivery, operational excellence, and business scalability. The ideal candidate will be responsible for translating business strategy into operational execution across fleet management, fuel card services, payment infrastructure, telematics, IoT solutions, supply chain operations, and strategic partner management. This role will work closely with Engineering, Product, Finance, Customer Experience, Sales, Technology, and Compliance teams to ensure seamless operations while driving continuous process improvement. This is a leadership role for someone who combines strong strategic thinking with hands-on operational experience. The ideal candidate must have personally worked in the field with telematics and IoT device installations, maintenance, troubleshooting, and deployments before moving into management. We are looking for someone who understands the realities of field operations because they have been directly involved in executing them.

Key Responsibilities
Operational Leadership \
* Provide strategic leadership for the Operations department. \
* Lead, mentor, and manage Operations Managers, Operations Officers, Field Engineers, and other operational teams. \
* Build and scale a high-performing operations team capable of supporting business growth. \
* Drive a culture of accountability, operational excellence, safety, and continuous improvement. \
* Develop departmental objectives and monitor performance against agreed KPIs. \
* Promote quality assurance across all operational activities. Operations Strategy & Process Improvement \
* Develop and implement operational strategies aligned with business objectives. \
* Create, review, and continuously improve Standard Operating Procedures (SOPs). \
* Optimize operational workflows across deployments, maintenance, service delivery, and incident management. \
* Drive automation and operational efficiency initiatives. \
* Identify operational bottlenecks and implement sustainable corrective actions. Field Operations & Infrastructure Management \
* Oversee nationwide deployment, installation, commissioning, and maintenance of telematics, IoT devices, sensors, fleet management hardware, and related technology infrastructure. \
* Coordinate site assessments, installation scheduling, and post-installation support. \
* Ensure installations meet quality standards and are completed right the first time. \
* Improve deployment speed while maintaining operational excellence. \
* Ensure operational teams have the required tools, training, and resources to deliver effectively. Product Operations & Service Delivery \
* Ensure operational excellence across the company’s technology and service offerings, including:   \
* Fuel Card Services   \
* Fleet Management Solutions   \
* Payment Infrastructure   \
* Telematics & IoT Solutions   \
* Energy Intelligence Platforms \
* Monitor service performance, system reliability, and operational uptime. \
* Work closely with Product and Engineering teams to resolve operational issues and improve customer experience. \
* Ensure operational data is accurate and supports business decision-making. Supply Chain & Vendor Management \
* Oversee procurement, inventory management, warehousing, and deployment of operational equipment. \
* Maintain optimal inventory levels to prevent project delays. \
* Establish asset governance and accountability processes. \
* Manage relationships with equipment vendors, logistics partners, fuel station partners, telecommunications providers, payment processors, and other operational partners. \
* Monitor vendor performance against agreed Service Level Agreements (SLAs). Customer Experience \
* Ensure excellent operational support throughout the customer lifecycle. \
* Improve deployment turnaround times and service responsiveness. \
* Reduce repeat operational issues through preventive maintenance and root cause analysis. \
* Partner with Customer Experience teams to improve customer satisfaction and retention. Compliance & Risk Management \
* Ensure compliance with company policies, regulatory requirements, and operational standards. \
* Implement controls that minimize operational, financial, and technology risks. \
* Improve operational governance and audit readiness. \
* Drive compliance with ISO standards and other relevant quality frameworks where applicable. \
* Implement measures to reduce fraud, operational leakage, asset loss, and wastage. Financial & Performance Management \
* Prepare and manage operational budgets. \
* Optimize operational costs without compromising service quality. \
* Monitor departmental performance using dashboards and operational reports. \
* Present periodic operational performance reports to Executive Management. \
* Drive initiatives that improve efficiency and profitability. Cross-Functional Collaboration \
* Partner with Engineering to resolve technical and operational challenges. \
* Work with Finance on reconciliation, reporting, and operational compliance. \
* Collaborate with Product, Sales, Technology, and Customer Experience teams to improve service delivery. \
* Lead operational readiness for new products, services, and market expansions. Key Performance Indicators (KPIs) Operational Excellence \
* Achievement of operational SLA targets. \
* Reduction in Mean Time to Resolve (MTTR). \
* Improvement in deployment turnaround time. \
* Increase in first-time-right installation rates. \
* Improved operational efficiency and productivity. \
* Reduction in operational bottlenecks. Quality & Compliance \
* 100% compliance with operational SOPs and internal standards. \
* Zero major audit findings. \
* High inventory and asset accuracy. \
* Reduction in operational risks and compliance incidents. \
* Reduced operational losses, fraud, and wastage. Customer Experience \
* Reduced customer deployment timelines. \
* Improved first-time fix rate. \
* Increased Customer Satisfaction (CSAT) scores. \
* Reduction in customer complaints related to operations. \
* Improved customer retention and service reliability. Financial Performance \
* Reduction in operational costs. \
* Improved deployment and maintenance efficiency. \
* Better operational contribution to overall business profitability. \
* Reduction in operational waste and resource losses. Requirements Education \
* Bachelor’s degree (B.
Sc./HND) in Engineering, Operations Management, Business Administration, Supply Chain Management, Information Technology, or a related discipline. \
* MBA or Master’s degree is an added advantage. \
* Professional certifications such as PMP, PRINCE2, Lean Six Sigma, ISO Lead Auditor, CILT, or related certifications are an added advantage. Experience \
* Minimum of 8–10 years of progressive operations management experience. \
* At least 5 years in a senior leadership role. \
* Strong experience managing technology-enabled operations, field service operations, logistics, fleet management, energy technology, or related industries. \
* Must have hands-on experience installing, maintaining, troubleshooting, and supporting telematics and IoT devices before transitioning into management. Candidates should have practical field experience and understand installation challenges firsthand. \
* Proven experience leading cross-functional teams and managing large-scale operational deployments. Core Competencies Technical Competencies \
* Operations Management \
* Strategic Planning \
* Field Operations Management \
* Telematics & IoT Operations \
* Fleet Management \
* Process Improvement \
* Supply Chain Management \
* Asset & Inventory Management \
* Service Delivery \
* Project Management \
* Budget Management \
* Risk & Compliance \
* Data Analytics \
* ERP & Business Systems To apply, kindly send a short note on why you are a good fit and your salary expectations to hiring@strivolabs.com