Service Desk Specialist Intern

We are seeking motivated and detail-oriented Service Desk Specialist Interns to join our Service Delivery Team. This internship offers hands-on experience in service delivery operations, talent sourcing, vendor coordination, client support, onboarding, and workforce fulfilment.

As a Service Desk Specialist Intern, you will work closely with our Service Delivery leadership team to support client resource requests, engage technical professionals, maintain operational records, and contribute to delivering high-quality services to clients across various industries.

This role is ideal for students, recent graduates, or early-career professionals interested in Talent Acquisition, Service Delivery Management, Workforce Operations, Technical Recruiting, or IT Services.

Key Responsibilities

Service Request Support

• Review and process incoming service requests under the guidance of the Service Desk Manager.
• Assist with tracking request progress and maintaining accurate status updates.
• Monitor assigned tasks and ensure timely follow-up on outstanding activities.

Talent Sourcing & Resource Coordination

• Support sourcing efforts by identifying and engaging qualified candidates, contractors, and vendors for client projects.
• Assist in screening profiles against client requirements.
• Maintain and update talent pipelines, vendor databases, and sourcing records.
• Conduct preliminary outreach to potential resources.

Onboarding & Resource Support

• Assist with onboarding activities for newly engaged resources.
• Support documentation collection, orientation scheduling, and process coordination.
• Help ensure resources have the necessary information and support for successful project deployment.

Documentation & Reporting

• Maintain accurate records in CRM, ATS, and internal systems.
• Prepare weekly progress updates and sourcing reports.
• Ensure all activities, communications, and status updates are properly documented.

Communication & Relationship Management

• Communicate professionally with candidates, vendors, and internal stakeholders.
• Support relationship-building efforts with contractors and partner vendors.
• Help gather feedback to improve onboarding and service delivery experiences.

SLA & Process Compliance

• Support adherence to service-level agreements (SLAs) and operational procedures.
• Assist in identifying delays, escalations, and process bottlenecks.
• Contribute ideas for operational improvements and workflow optimization.

Continuous Learning

• Participate in training programs, team meetings, and knowledge-sharing sessions.
• Develop understanding of workforce solutions, service delivery operations, and recruitment processes.
• Stay informed on industry trends, sourcing techniques, and service management best practices.

Qualifications

• Currently pursuing or recently completed a degree in Human Resources, Business Administration or a related field
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a remote environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to-Have

• Previous internship, volunteer, or campus leadership experience.
• Knowledge of recruiting, talent acquisition, customer service, or service operations.
• Familiarity with CRM, ATS, or project management tools.
• Interest in workforce solutions, IT staffing, service delivery, or consulting.

What You'll Gain

• Real-world experience in Service Delivery Operations.
• Exposure to Talent Acquisition and Workforce Fulfillment processes.
• Hands-on experience with CRM, ATS, and operational systems.
• Professional mentorship from experienced Service Delivery leaders.