program support manager

Summary:The IT Support & Systems Assistant at Cyber Cortex plays a vital role in ensuring smooth daily operations across internal teams and client environments. This entry-level position offers hands-on experience in technical support, system administration, and cybersecurity, helping maintain reliable and secure IT infrastructure. The ideal candidate is...

Summary:  The Customer Support Specialist is a key contributor to delivering outstanding customer experiences by providing timely, accurate, and empathetic support across multiple channels—including email, phone, and live chat. This role ensures customer issues related to products and services are resolved efficiently, driving satisfaction and long-term...

DescriptionAbout Evidence ActionEvidence Action is a global nonprofit organization with an approach distinctive in international development—we exclusively scale interventions that are backed by strong evidence and can be delivered with exceptional cost-effectiveness. Since our founding in 2013, we have reached over 515 million people globally with our...

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...

The QA Operations Support Officer will support quality assurance and operational excellence by monitoring field execution, reviewing market visibility, analyzing operational data, and preparing reports that provide actionable business insights.The role also involves supporting staff training, ensuring compliance with Standard Operating Procedures (SOPs),...

Job SummaryThe Customer Service Intern will support the Customer Service team in delivering exceptional service to customers by responding to inquiries, resolving basic issues, maintaining accurate records, and ensuring a positive customer experience. This role offers practical exposure to customer relationship management, communication, and service delivery...

Company DescriptionOur client, an indigenous company established by a group of seasoned professionals with an interest in providing end-to-end solutions in all aspects of document management, with a view to control cost, maintain business continuity is looking to fill the role of Application Support Officer.Job Description• Assist in resolving all software...

SERVICE DIMENSIONSManagement and administration of HR systems. Development of HR tools and extensions to HR systems.SERVICE CONTENTS/PROBLEM SOLVING (ACTIVITIES)Application Support a) Support all existing HR applications. Fix bugs, provide enhancements and modifications when needed. b) Provide support to other employees on all HR systems. Ensure effective...

About the Support Hero role Our Customer Support Hero will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Our Heroes are responsible for resolving customer issues via live chat, phone lines, and internal ticketing system (CRM). The best Heroes are...

DescriptionAbout KoraKora is a global fiat and stablecoin payment infrastructure company. We provide the rails that financial institutions, fintechs, and enterprises use to move money across borders reliably and at scale. We started in Africa and now operate across multiple markets, building the infrastructure that enables businesses to connect, transact,...

Company DescriptionAs a result of growth and expansion of its operations and activities, our client, a front runner in the upstream sector of the Oil and Gas industry, requires the services of highly experienced professionals to fill existing senior category vacancies in the under listed position designations:Job DescriptionResponsibilities: The business...

About PressOne AfricaPressOne Africa is rapidly scaling its innovative communication solutions tailored to the needs of entrepreneurs across Africa. As we grow, we are committed to ensuring our entrepreneurs get the most out of our platform and have a seamless experience at every touchpoint.Today, we are the go-to platform for entrepreneurs who want a...

About PressOne AfricaPressOne Africa is rapidly scaling its innovative communication solutions tailored to the needs of entrepreneurs across Africa. As we grow, we are committed to ensuring our entrepreneurs get the most out of our platform and have a seamless experience at every touchpoint.Today, we are the go-to platform for entrepreneurs who want a...

Company DescriptionOur Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic sales candidates with insurance background to fill the role of Sales Support Officer.The Sales Support Officer will be stationed to administer insurance products and offer advisory services to the company's client base.Job DescriptionProvide...

Company DescriptionThe support to National Malaria programme (SuNMaP) a UK aid malaria programme seek to recruit professional with technical expertise in malaria control and treatment in Africa, particularly in sub-Saharan Africa. The SuNMap project focuses on strengthening the delivery of malaria efforts towards reducing malaria within the target population...

Job PurposeTo oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.Key ResponsibilitiesLead service desk and user support operations.Ensure compliance with service level agreements.Manage service request fulfilment.Drive customer satisfaction and service excellence.Develop ...

Job Objective(s)The Admin Officer is responsible for ensuring the efficient and effective management of office operations, procurement of office supplies, facility maintenance, asset management, and administrative support services. The role ensures business continuity by maintaining a safe, well-equipped, and compliant working environment.Key...

Company DescriptionWe are a leading diversified business conglomerate in Nigeria with major operations in real estate, investment, finance, manufacturing, flour milling, biscuit making, agriculture, soft drinks brewing and bottling, packaging, and shipping and partnerships with renowned international organizations in the area of ports operations. We are...

Company DescriptionOur client an IT management consulting and advisory service firm that renders premium service to clients in financial service, public sectors, telecommunications, Oil and Gas and service industries requires the service of resourceful and experienced professionals in the following fields.Job DescriptionHe/she must have sound knowledge of...

Company DescriptionSecureID Limited is a smart card manufacturing and personalisation bureau with expertise in the deployment and integration of digital solutions. Historically, we are positioned as the first commercially operated smart card manufacturing plant in sub-Saharan Africa with the ability to manufacture Polycarbonate Cards amongst other card...