Fullstack Integrated Cloud Customer Support Software Engineer

1 month ago

Lagos, Nigeria eMedicStore Full time

Job Overview:

  • We are seeking a Fullstack Integrated Cloud Customer Support Software Engineer to join our dynamic team at eMedic Technologies Inc.
  • This role involves supporting customers by troubleshooting, diagnosing, and resolving issues with our full-stack applications and cloud infrastructure.
  • The ideal candidate will have a strong technical background in cloud-based solutions, excellent problem-solving skills, and a customer-centric approach.

Responsibilities and Duties:

  • Provide technical support to customers, resolving issues related to our full-stack applications and cloud infrastructure.
  • Troubleshoot and debug software issues, ensuring timely resolution and minimal disruption to customers.
  • Collaborate with front-end and back-end developers to understand and resolve complex issues.
  • Maintain and improve the functionality of our cloud applications.
  • Assist in the deployment of updates and fixes to the cloud infrastructure.
  • Ensure cross-platform compatibility and optimize applications for maximum speed and scalability.
  • Monitor system performance and application analytics to identify and address potential issues proactively.
  • Document technical issues and solutions, maintaining an updated knowledge base for internal and customer use.
  • Participate in code reviews and provide feedback to enhance the quality of our software solutions.
  • Ensure compliance with healthcare regulations concerning data and privacy.
  • Provide training and guidance to junior support staff and customers as needed.

Qualifications and Skills:

  • Degree in Computer Science, Engineering, or a related field.
  • Proficiency with fundamental front-end languages and frameworks such as HTML, CSS, and JavaScript; experience with React, Material UI is a plus.
  • Strong experience with backend and server-side languages such as JavaScript Node.js, Java, Python, .NET, or PHP.
  • Familiarity with database technologies such as PostgreSQL, MySQL, Microsoft SQL Server, MongoDB etc.
  • Experience with multiple cloud platforms and multi cloud integrations and deployments AWS, Azure, Google Cloud, Digital Ocean, Alibaba, Oracle.
  • Understanding of security practices and data protection.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and teamwork skills.
  • Ability to work independently and manage multiple tasks effectively.

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