Service Fulfilment Engineer

Found in: beBee S NG - 4 weeks ago

Oyo, Nigeria IpNX Nigeria Limited Full time

Purpose of the Job

  • Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier-grade and reliable network infrastructure and services for enterprise customers under set SLAs.
  • He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers.
  • These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
  • Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
  • He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers - including pre-sales support, service delivery installation & configuration as well as support calls or visits.

Educational Qualifications & Functional Skills

  • Education: B.Sc in Computer Science / Computer Engineering / IT Related Disciplines
  • Technical: Understanding of Communications Networks. Cisco network certification is required
  • Technical: A good grasp of Wireline & Wireless Installations Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance
  • Technology: High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
  • Language: Fluent English
  • Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

Work Experience:

  • At least 1 year of experience within the telecoms space as a Network/Communications Engineer
  • A good understanding of computer networks as well as some aspects of project management Cisco Certification | PMP is a bonus
  • A good grasp of technical wireless & wireline installations and a willingness to learn more
  • Practical Experience with Network Connectivity Devices Routers & Switches
  • Experience with LAN/WAN Network Design and Configuration
  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio].

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