Information and Communication Manager
1 month ago
- Information and Communication Manager is a key position that provide technical, procedural, and operational support to the company’s digital journey to realize the objectives and benefits accruable to digital & technology for efficient and effective decision-making.
Key Responsibilities
- Maintaining high level of customer satisfaction when attending to users’ request
- Asset Management
- System maintenance and backup administration
- Information security management
- Telecommunications Support
- Oversee compliance efforts antivirus and patches for servers and workstations in the location
- IT Continuity Support
- Provide hands-on support on technical IT issues for production network when required
- Carry out image backup of critical production servers.
- Provide ad-hoc IT support to ensure continuous brewery operations
- Ensuring Mean Time to Resolve MTTR for all incidents is reduced to minimum
- Provide IT Support to the connected brewery roadmap
Job Requirement
- University Degree in Computer Science or Computer Engineering, and other related field, at least second class upper
- MSc in Computer Science or related field will be an added advantage
- 3- 5 years working experience in Digital Technology and Networking
- Work experience in IT service management, Networking, Cisco Switch Management, LAN and WLAN Management, Virtualization Management
- Experience in an FMCG environment is an added advantage
- Knowledge on Cisco Networking CCNA will be an added advantage
- Knowledge on Microsoft SCCM
- Knowledge of IT service Management ITILv4 would be an added advantage
- Advanced presentation and communication skills
- Excellent hands-on systems administration client and server and virtualization skills
- Computer network configuration and troubleshooting skills
- Database Management Microsoft SQL would be an advantage
- Office 365 Power BI, PowerApps and Power Automate will be added advantage
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