Customer Support Representative

Found in: beBee S NG - 3 weeks ago

Kaduna, Nigeria Tribonini Enterprises Full time

Responsibilities:

Provide timely and accurate responses to user inquiries via email, chat, and phone.Troubleshoot technical issues related to the app and escalate complex issues to the appropriate teams.Assist users with account setup, transaction inquiries, and other app-related queries.Educate users on product features, functionality, and best practices to optimize their experience.Document and track user interactions and issue resolutions in our CRM system.Collaborate with cross-functional teams to address user feedback and improve the overall user experiencedIdentify trends and patterns in user inquiries to inform product improvements and support strategies.Contribute to the development of support resources, including FAQs, knowledge base articles, and tutorials.


Requirements:

Excellent communication and interpersonal skills with a customer-centric approach.Strong problem-solving abilities with a knack for troubleshooting technical issues.Ability to work efficiently in a fast-paced environment and handle multiple inquiries simultaneously.Empathy and patience in dealing with users from diverse backgrounds and levels of technical proficiency.Attention to detail and accuracy in documenting user interactions and issue resolutions.Previous experience in customer support or a related field is a plus.Familiarity with Freshdesk CRM tool and helpdesk software is preferred.


Work Type: Remote

  • Sales Representative

    2 weeks ago

    Kaduna, Nigeria Vento Furniture Full time

    Sales Representative Do you thrive in a fast-paced environment and enjoy building relationships? Are you a persuasive communicator with a drive to succeed? If so, we want you on our team! We are looking for a passionate and motivated Sales Representative to join our growing company. In this role, you will be responsible for driving sales by identifying new...

  • 3 - Wheel (Tricycle) Sales Executive-Kaduna

    Found in: beBee S NG - 4 weeks ago

    Kaduna, Nigeria Wandel International Nigeria Full time

    ABOUT THE COMPANYWandel International is the flagship company of the Simba Group, operating in Nigeria since 1988. The company is home to some of Nigeria’s best loved brands, and leaders in their respective industries. We are a diversified business entity with interest in distribution, marketing and services in transportation, alternate energy, internet...

  • Sales and Marketing Executive

    Found in: beBee S NG - 4 weeks ago

    , Kaduna, Nigeria Bronze Stone Capital Full time

    Job DescriptionWe are looking for an ambitious and energetic Sales and Marketing Executive to help us expand our clientele, to create and apply an effective sales strategy.ResponsibilitiesDevelop a Growth Strategy Focused Both on Financial Gain and Deposit Mobilisation.Conduct Research to Identify new Markets and Customer Needs.Arrange Business Meetings with...

  • Sales Team Lead II-Wheeler Neo Products

    Found in: beBee S NG - 2 weeks ago

    Enugu , Abuja , Bauchi , Gombe , Kaduna , Kano , Katsina , Sokoto, Nigeria Simba Group Full time

    Job Overview:We are seeking a dynamic and experienced Sales Team Lead to join our team and lead our sales efforts for 2 – Wheeler products. The ideal candidate will have a passion for motorbikes, excellent leadership skills, and a proven track record of driving sales growth. As the Sales Team Lead, you will be responsible for managing a team of sales...

  • Sales Team Lead II-Wheeler Neo Products

    Found in: beBee jobs NG - 2 weeks ago

    Enugu , Abuja , Bauchi , Gombe , Kaduna , Kano , Katsina , Sokoto, Nigeria Simba Group Full time

    Job Overview:We are seeking a dynamic and experienced Sales Team Lead to join our team and lead our sales efforts for 2 – Wheeler products. The ideal candidate will have a passion for motorbikes, excellent leadership skills, and a proven track record of driving sales growth. As the Sales Team Lead, you will be responsible for managing a team of sales...