Agency Manager

1 month ago

Benin City, Nigeria Old Mutual Full time

ABOUT THE COMPANY

Old Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately 61 500 employees.

JOB SUMMARY

RequirementsBachelor’s Degree in Marketing, Management, HR or similar.Recruit, screen and train new agents.Analyse performance and drawing up action plans.Establish strong relationships with staff and clients.Ensure all staff exercise good time management.Obey agency regulations, guidelines, and policies, and ensuring staff do the same.Research current industry/market trends and using knowledge for business improvement.3-5 years of agency experience (managerial experience advantageous).Good leadership and people skills.Excellent time management.Great networking abilities.Ability to work on different projects simultaneously

RESPONSIBILITIES

Agency Managers supervise and coordinate all aspects of an agency. They work with agents and clients to ensure that targets are met, relevant policies and guidelines are upheld, and customer satisfaction is achieved. Specialised knowledge may be required depending on the type of agency.We are recruiting for an Agency Manager to lead agency performance. Working as our Agency Manager your responsibilities include identifying weaknesses and drawing up improvement plans, setting and meeting monthly targets, and liaising with clients to ensure improved service and product delivery. We require you to clearly communicate any performance concerns to management and make recommendations.To succeed as an Agency Manager, you should have excellent interpersonal and organisational skills. Suitable Agency Managers should be able to inspire and motivate their team while maintaining a good image of the agency’s brand.

REQUIRED SKILLS

Quality management, Negotiation

REQUIRED EDUCATION

Bachelor's degree

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