Operations Lead
Found in: beBee S NG - 3 weeks ago
Responsibilities
- Develop and implement operational strategies that align with the overall business objectives and contribute to the growth and efficiency of the agency banking/fintech operations.
- Manage relationships with third-party vendors and partners involved in the agency banking operations. Ensure service level agreements SLAs are met, and relationships are aligned with business objectives.
- Collaborate with the technology team to integrate and optimize systems and platforms that support agency banking operations, ensuring seamless and secure transactions.
- Implement systems and processes to monitor and analyze transaction activities, identifying and addressing any anomalies or irregularities promptly.
- Develop and enforce risk management protocols to safeguard financial transactions, data, and customer information. Collaborate with compliance teams to ensure adherence to regulatory requirements.
- Identify opportunities for process improvement and optimization within the agency banking operations, implementing changes to enhance efficiency and effectiveness.
- Oversee the onboarding, training, and ongoing support of agency banking partners. Ensure compliance with operational guidelines, standards, and regulatory requirements.
- Establish and enforce quality assurance standards for customer interactions, ensuring a high level of service delivery and compliance with industry and company standards.
- Develop metrics for awareness creation and mobilization of the tech project and ensure that associating activities are carried out
- Conduct regular internal audits, review and consolidate financial accounting books
- Handle the overall coordination, management and implementation of the company, support the development and usage of finance services in line with the tech scope.
- Approve loan disbursement to credit worthy customers and ensure loan payments in a time-efficient manner.
Key Qualifications and Experience
- Bachelor's degree in Banking & Finance, Economics, Financial Management or related discipline. MBA is an added advantage.
- An average 4-5 years’ experience in a financial institution or related Industry with at least 2 years in Fintech start up.
- Professional certification in accounting/banking e.g. ACA, ACCA, ACIB etc. would be an advantage.
- Strong computer skills and proficiency in Microsoft office in particular, Word, Excel and PowerPoint.
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