Field Operations Manager – Nigeria
1 month ago
BURN is looking for a Field Operations Manager – in Nigeria who will work closely with various management teams to ensure that business operations are efficient.
Duties and Responsibilities
- Inventory planning and management: Lead all inventory planning and management efforts in the country; design and develop appropriate processes and procedures to optimize inventory levels and controls across the network of warehouses and stockiest points. Build a network of regional warehouses and stockiest points from scratch.
- Inbound logistics: Manage all clearing and importation of finished goods and potentially CKD kits into Somalia from Kenya and China.
- Outbound Logistics: Ensure seamless transfer of stock from the central warehouse to the network of regional warehouses and stockiest points.
- Carbon registration: Assist in the design and development of strategies to ensure 100% end-user data/ registration in both B2B and B2C distribution settings. Ensure all carbon data requirements are adhered to at the warehouse and stockist points.
- Aftersales: In collaboration with the management team, design and develop the aftersales strategy. Build and manage the call centre and network of repair stations from scratch.
- Team Management: Build and manage a team of warehouse officers and support staff.
- Collaboration: Be an organizer and go between Finance, Admin, and other support functions.
- Forecasting: Own all shipment forecasts and liaise regularly with production and operations teams at HQ.
- Reporting: Produce analytical reports for the management team on the performance of operations.
- Monitoring of Trade Regulations: Stay updated with trade regulations about cooking appliances. Closely monitor any changes in tax/ duty and escalate accordingly.
Skills and Experience
- Excellent written and verbal communication skills.
- Bachelor’s degree from a university Master’s degree / MBA is a plus
- 3+ years of B2B and B2C sales and operations experience at a mid-level in Somalia.
- 3 years of supply chain management experience demand, supply, and inventory planning in Nigeria preferably in an environment of finished goods, parts and kits would be a plus.
- 3+ Years experience building and managing a network of warehouses and stockiest points.
- 2 Years managing an aftersales office and team.
- 3 Years experience importing goods into Nigeria and working with customs.
- Excellent written and verbal communication.
- Strong analytic/number crunching background, supported by excellent graphical presentation skills.
- Strong leadership and people development skills.
- Experience managing ‘know your customer programs; develop incentives to ensure the return of end-user data in both B2C and B2B settings.
- Enthusiastic, proactive, organized, creative, a desire to “sell for good” and a willingness to get your hands dirty.
- Experience working on carbon offsetting projects, preferably with a focus on renewable energy products.
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