Senior Associate

3 weeks ago

Abuja, Nigeria Nexia Agbo Abel & Co. Full time

Job Responsibilities

  • Establish and maintain effective communication channels with both internal and external clients of the firm.
  • Respond to inquiries, feedback, and complaints in a timely and professional manner.
  • Forecasting and anticipating client’s needs and behaviors for better resource planning and allocation.
  • Effectively cross-selling and upselling Nexia services to contribute to increased revenue without incurring significant additional costs.
  • Facilitate communication between different departments to ensure a seamless customer / client’s experience.
  • Collect and maintain accurate client data.
  • Regularly update and cleanse client records to ensure data integrity.
  • Tailor communication and marketing strategies for different client segments.
  • Analyze client data to identify trends, preferences, and opportunities for improvement.
  • Collaborate with brand and service unit, and client support teams to align strategies and ensure a consistent client experience.
  • Share client insights and feedback with relevant departments to drive product/service improvements.
  • Monitor and report on key performance indicators KPIs related to client satisfaction, retention, and engagement.
  • Analyze data to identify areas for improvement and implement corrective actions.
  • Create and distribute educational materials to enhance client understanding and satisfaction.
  • Identify opportunities for upselling and cross-selling based on client needs and preferences.
  • Collaborate with all department/teams to maximize revenue from existing clients.
  • Design and implement feedback mechanisms, such as surveys, to gather client opinions.
  • Use client feedback to drive continuous improvement initiatives.

Requirements

  • B.Sc / HND in Humanities / Social Sciences or other related fields
  • Minimum of 3 to 5 years Cognate experience.
  • Knowledge of the audit and consultancy industry, including understanding of auditing standards, financial regulations, and industry-specific practices, is an added advantage.
  • Strong time management skills to handle multiple responsibilities and deadlines.
  • Strong background in analytics, statistics, or data science.
  • Good understanding of sales and digital marketing principles.
  • Hands-on experience in customer service relationship management and social media management.
  • Ability to manage, prioritize and adapt to changing priorities and unexpected situations.
  • Effective listening skills to understand client’s enquiries and feedback, ability to convey information clearly and professionally.
  • Excellent written and verbal communication skills
  • Microsoft Office Specialist
  • Certifications related to CRM software.

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