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Customer Care Executive

4 months ago

Lagos, Nigeria Montero Group Full time

Job Description:

As a Customer Care Executive, your main job is to help customers with their questions, concerns, and complaints. Your goal is to make sure customers are happy and their issues are resolved quickly and effectively. You will also need to keep records of customer interactions and any actions taken to solve their problems. Good communication skills and a friendly attitude are important for this role. 

 Responsibilities:

  • Answering customer inquiries via phone, email.
  • .Resolving customer complaints or issues.
  • Keeping accurate records of customer interactions and transactions.
  • Following up with customers to ensure their satisfaction.

Requirements:

  • B.sc and HND in any field of study is relevant.
  • Excellent communication skills, both written and verbal.
  • Patience and empathy when dealing with customers.
  • Ability to work well in a team environment.