City Operations Lead, Lagos

4 weeks ago

Lagos, Nigeria Vendease Full time

Job Summary

  • You will be responsible for monitoring the growth of the city and ensuring the efficient operation of the city you handle..
  • You will have a primary responsibility for providing leadership in driving sales with an emphasis on increasing retention and dependency of existing customers; increasing the client base and monitoring customer satisfaction.

Job Details

  • Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists. 
  • Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand. 
  • Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly. 
  • Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates. 
  • Client Management: contact centre operations to reduce customer churn and improve retention. 
  • Premium Client Management: Directly manage premium clients via Club Vendease, focusing on increasing value and Vendease’s share of wallet. 
  • Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts. 
  • Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans. 
  • Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions. 
  • Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations. 
  • Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings. 
  • Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts.

Requirements

  • Successful experience in a managerial role with a team of not less than 10. 
  • 6+ years in leadership roles driving and implementing revenue growth and successful experience building and managing exceptional sales and customer service teams 
  • Inspirational Leadership style and hands-on approach
  • Demonstrated ability in all aspects of leadership, including motivation.
  • Successful experience in using data analytics to monitor and evaluate sales teams against stated expectations, in addition to aligning and changing behavior with performance expectations
  • Excellent written and verbal communication skills, including presentation and public speaking skills
  • Experience working with multiple office locations as well as at-home agents.

Technical Skills and Competencies 

  • Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends. 
  • Networking: Strong network within the hospitality industry to leverage for strategic advantages. 
  • Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms. 
  • Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
  • Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
  • Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships. 
  • Problem-Solving: Quick and efficient problem-resolution skills. 
  • Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders. 

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