Head of Operations

4 days ago

Lagos, Nigeria Glovo Full time

ABOUT THE COMPANY

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on demand service that purchases, picks-up and delivers anything that is ordered through the app. The service is carried-out in less than an hour by independent couriers, called Glovers. Its service is currently available in Spain, France, Portugal, Italy, Chile, Argentina, Morocco, Brazil, Guatemala, Costa Rica, Turkey, Panama, Romania, Peru, Egypt, Georgia, Ecuador and Ukraine. The app is available for free download for both in the iOS App Store and for Android in the Play Store. It is also usable on the web through website.

JOB SUMMARY

What You Will Bring To The Ride At least 2 years of recent experience in Nigeria at a senior level in an operations role Minimum 3 years of management experience in a fast paced, demanding role (big tech, investment banking, private equity or consulting) Excellent proficiency in Microsoft Excel, Word and Powerpoint of G suite equivalent STEM Degree is preferred Combine a day by day and tactical management with a strategic and long-term view You should be able to motivate and develop teams You should be able to get your hands dirty, be on the frontlines rather than delegate tasks routinely Results-oriented, autonomous and efficient. Decisions taken should be driven by available data Strong analytical and problem-solving skills are required Strong project management skills is a must Knowledge of the local regulatory environment is not required but will be an advantage Strong organisational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment Demonstrate sound written and verbal communication skills.

RESPONSIBILITIES

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 60 mins. Step up to the ambitious challenge of achieving best-in-class delivery time in some of the country’s most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers, and restaurant partners. You will have access to unlimited data to facilitate creative decision-making and access to a world-class tech team that can turn your recommendations for the country’s operations into an efficient reality. This role is for a senior leader (Head of Operations) of Glovo’s operations team, which focuses on working with the Glovo team to support our couriers and partners to improve theit operations and user experience around delivery.As a Head of Operations in Nigeria, you will have the unique opportunity to help us: Couriers (Supply Ops): Improve delivery times, quality of service and overall satisfaction of couriers Partners (Partner Ops): Improve on key metrics such as preparation time, waiting time, menu quality Glovo Help us reach KPIs and position Nigeria as one of the best performing countries in Glovo Setup best in class ways of working for our operations teams Work with your team leads to grow our talent and build a great team culture.We're looking for someone who has a mix of the: Operational excellence to get great work done Negotiation and collaboration skills needed to bring out the best from our partners (Couriers or Retailers) Strategic, innovative and creative thinking that's required to develop outside the box solutions Management skills and emotional intelligence required to lead and inspire a teamThe Journey: Lead a team of Ops Specialists, guiding them and helping them both to achieve their goals and to develop their skills Lead by example by being incredibly truth-seeking, making data-driven decisions, and setting high standards for the team Establish the monthly/quarterly goals of your cities and be responsible for their operational metrics, continuously monitoring their achievement Be able to perform any required analysis and provide actionable ideas to improve indicators and solve any possible problems in the cities of your region Support Commercial team on operational issues, identifying areas for improvement and possible actions, always with a didactic and positive attitude Understand, deep-dive, and have a complete understanding of the local supply situation at all times Identify channels to source new leads and potential Glovers through both online and offline medium Analyze daily, weekly, and monthly operation metrics with a macro view of the long-term success of the city/region Put yourself in the Glover’s shoes - understand who they are in order to execute the best possible outcome and choose properly the solution we are launching or testing Reassure we provide best-class experience for our couriers, fleet partners and we are platform number #1 of their choice Have a blank page for you to create We don’t stick to a single playbook, and we expect you to build your own as the business and market evolves.

REQUIRED SKILLS

Reporting, Operative planning, Leadership skills

REQUIRED EDUCATION

Bachelor's degree

  • Head of Operation

    4 weeks ago

    Lagos, Nigeria PHR Solutions Limited Full time

    Job DescriptionThe head of operations is responsible for the overall operations of the microfinance bank, including cash management, loan management and disbursement, customer service, operational risk management and compliance regulations.You will oversee the operations team and develop and implement policies and proceedures to ensure the smooth and...

  • Head of Operation

    2 weeks ago

    Lagos, Lagos, Nigeria PHR Solutions Limited Full time

    Job DescriptionThe head of operations is responsible for the overall operations of the microfinance bank, including cash management, loan management and disbursement, customer service, operational risk management and compliance regulations.You will oversee the operations team and develop and implement policies and proceedures to ensure the smooth and...

  • Head of Operation

    4 weeks ago

    Lagos, Lagos, Nigeria PHR Solutions Limited Full time

    Job DescriptionThe head of operations is responsible for the overall operations of the microfinance bank, including cash management, loan management and disbursement, customer service, operational risk management and compliance regulations.You will oversee the operations team and develop and implement policies and proceedures to ensure the smooth and...

  • Head of Operations

    1 week ago

    Lagos, Lagos, Nigeria Workforce Group Full time

    Role Overview:The Head of Operations is a critical leadership role responsible for overseeing the overall operational efficiency and effectiveness of the organizationThis role entails driving excellence in daily operations, implementing strategic initiatives, ensuring customer satisfaction, and fostering a culture of continuous improvement across all...

  • Head of Operations

    2 days ago

    Lagos, Lagos, Nigeria Resourcing Full time

    JOB SUMMARYLocation: Lagos, Nigeria (Hybrid)Reports To: Chief Executive OfficerCompany Overview:Talent Code Africa is an ambitious startup on a mission to empower Nigeria's youth with cutting-edge tech skills. Our vision is to transform Nigeria into a tech powerhouse by harnessing the potential of its youth. As we expand our reach, we seek a Head of...

  • Head of Operations

    3 days ago

    Lagos, Nigeria Resourcing.NG Full time

    JOB SUMMARYLocation: Lagos, Nigeria (Hybrid)Reports To: Chief Executive OfficerCompany Overview:Talent Code Africa is an ambitious startup on a mission to empower Nigeria’s youth with cutting-edge tech skills. Our vision is to transform Nigeria into a tech powerhouse by harnessing the potential of its youth. As we expand our reach, we seek a Head of...

  • Head of Operations

    4 days ago

    Lagos, Nigeria Resourcing NG Staffing Solutions Full time

    Location: Lagos, Nigeria (Hybrid) Reports To: Chief Executive Officer Company Overview: Talent Code Africa is an ambitious startup on a mission to empower Nigeria’s youth with cutting-edge tech skills. Our vision is to transform Nigeria into a tech powerhouse by harnessing the potential of its youth. As we expand our reach, we seek a Head of Operations...

  • Head of Operations

    2 weeks ago

    Lagos, Lagos, Nigeria Ultraviolet Microfinance Bank Full time

    Job DescriptionAs the Head of Operations at our Bank, you will be responsible for overseeing the day-to-day activities and processes that drive the efficient and effective functioning of the bank's operations.Reporting directly to the Chief Executive Officer CEO , you will play a key role in optimizing operational performance, enhancing customer experience,...

  • Head of Operations

    4 weeks ago

    Lagos, Lagos, Nigeria Ultraviolet Microfinance Bank Full time

    Job DescriptionAs the Head of Operations at our Bank, you will be responsible for overseeing the day-to-day activities and processes that drive the efficient and effective functioning of the bank's operations.Reporting directly to the Chief Executive Officer CEO , you will play a key role in optimizing operational performance, enhancing customer experience,...

  • Head of Operations

    1 month ago

    Lagos, Nigeria Ultraviolet Microfinance Bank Full time

    Job DescriptionAs the Head of Operations at our Bank, you will be responsible for overseeing the day-to-day activities and processes that drive the efficient and effective functioning of the bank's operations.Reporting directly to the Chief Executive Officer CEO , you will play a key role in optimizing operational performance, enhancing customer...

  • Head of Operations

    4 days ago

    Lagos, Lagos, Nigeria Glovo Full time

    ABOUT THE COMPANYGlovo is a Spanish start-up founded in Barcelona in 2015. It is an on demand service that purchases, picks-up and delivers anything that is ordered through the app. The service is carried-out in less than an hour by independent couriers, called Glovers. Its service is currently available in Spain, France, Portugal, Italy, Chile, Argentina,...

  • Head, Business Operations

    4 weeks ago

    Lagos, Lagos, Nigeria The Concept Group Full time

    ABOUT THE COMPANYThe genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations.As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested...

  • Head of Operations

    6 days ago

    Lagos, Nigeria Smartcity Plc Full time

    Job Description:As our Head of Operations, you will be the architect of operational excellence.You will lead a high-performing team, overseeing all aspects of our operations, including production, quality control, inventory management, logistics, and security.You will be responsible for optimizing processes, identifying and implementing efficiency gains, and...

  • Head of Operations

    5 days ago

    Lagos, Lagos, Nigeria Smartcity Plc Full time

    Job Description:As our Head of Operations, you will be the architect of operational excellence.You will lead a high-performing team, overseeing all aspects of our operations, including production, quality control, inventory management, logistics, and security.You will be responsible for optimizing processes, identifying and implementing efficiency gains, and...

  • Head of Contact Center Operations

    1 month ago

    Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Job briefWe are looking for a Head of Contact Center Operations to oversee daily activities across functions such as Business Process Outsourcing, Contact center operations and regulatory compliance.Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible...

  • Head of Contact Center Operations

    2 weeks ago

    Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Job briefWe are looking for a Head of Contact Center Operations to oversee daily activities across functions such as Business Process Outsourcing, Contact center operations and regulatory compliance.Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible...

  • Head of Contact Center Operations

    4 weeks ago

    Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Job briefWe are looking for a Head of Contact Center Operations to oversee daily activities across functions such as Business Process Outsourcing, Contact center operations and regulatory compliance.Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible...

  • Head of Operations

    8 hours ago

    Lagos, Lagos, Nigeria TalentSquare Full time

    About the jobThe Head of Operations, Planning & Support is responsible for establishing and running the agency's operations using a best-practice project delivery approach. The role ensures that all projects are delivered within the agreed scope, time, cost, and quality. The individual will oversee all aspects of project design, set deadlines, assign...

  • Head of Finance Operations

    4 weeks ago

    Lagos, Nigeria CIG Motor Ltd Full time

    Position OverviewThe Head of Finance Operation will oversee the financial operations of CIG Motors Company Limited, ensuring the accuracy and efficiency of financial processes.This role involves managing day-to-day financial activities, implementing financial policies, and ensuring compliance with regulatory standards.The Head of Finance Operation will work...

  • Head of Finance Operations

    2 weeks ago

    Lagos, Lagos, Nigeria CIG Motor Ltd Full time

    Position OverviewThe Head of Finance Operation will oversee the financial operations of CIG Motors Company Limited, ensuring the accuracy and efficiency of financial processes.This role involves managing day-to-day financial activities, implementing financial policies, and ensuring compliance with regulatory standards.The Head of Finance Operation will work...