Phones & Mobile Technical Engineer

1 month ago


Lagos, Nigeria DreamWorks Integrated System Limited Full time
  • As a Phones & Mobile Technical Engineer, you will play a crucial role in ensuring the smooth operation and maintenance of mobile devices and related technologies sold on our platform.

Responsibilities:

  • Perform diagnostic tests and repairs on various mobile devices including smartphones and tablets.
  • Troubleshoot hardware and software issues, identifying root causes and implementing effective solutions.
  • Install, configure, and update mobile operating systems and applications.
  • Provide technical support and assistance to customers via phone, email, or in-person regarding mobile device usage, troubleshooting, and repairs.
  • Collaborate with other technical teams to resolve complex technical issues and escalate unresolved problems as needed.
  • Keep abreast of the latest trends, developments, and advancements in mobile technology to ensure up-to-date knowledge and expertise.
  • Conduct quality assurance tests on refurbished or repaired devices to ensure functionality and reliability.
  • Maintain accurate records of repairs, inventory, and customer interactions.

Requirements:

  • Bachelor's degree in Information Technology, Computer Engineering, or related field.
  • Proven experience as a Mobile Technical Engineer or similar role, preferably in a retail or e-commerce environment.
  • Solid understanding of mobile hardware components, operating systems, and software applications.
  • Proficiency in diagnosing and repairing common mobile device issues such as screen damage, battery failure, and software glitches.
  • Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently.
  • 6. Excellent communication and customer service skills with the ability to interact effectively with customers and team members.
  • Ability to work independently and collaboratively in a fast-paced environment.8. Relevant certifications in mobile device repair or technical support will be an advantage.


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