Administrative Officer

Key Responsibilities

Front Desk Operations:

• Welcome and assist visitors in a professional manner.
• Manage incoming calls, messages, and inquiries promptly.
• Ensure all queries are addressed promptly or directed to the appropriate personnel.
• Schedule appointments, meetings, and reservations efficiently.
• Maintain a clean and organized front desk area.

Customer Service:

• Provide courteous assistance to clients, guests, and employees.
• Handle complaints or concerns effectively, escalating issues as needed.
• Foster a positive environment and ensure high levels of customer satisfaction.

Facility Maintenance:

• Act as the primary point of contact for facility-related matters.
• Conduct regular inspections to identify maintenance needs.
• Coordinate repairs, maintenance, and servicing with vendors or internal staff.
• Perform basic maintenance tasks and oversee inventory management.

Administrative Support:

• Assist in onboarding new hires, coordinating orientation schedules, and managing paperwork.
• Manage petty cash and handle requisition management through HR software.
• Oversee companywide communications and monitor employee work scheduling.
• Coordinate with vendors for services and supplies, ensuring timely delivery and quality.
• Supervise housekeeping staff to maintain cleanliness and organization.

Additional Responsibilities:

• Assist in organizing in-house trainings, company retreats, and other events.
• Support various internal functions as assigned.