Telesales Associate

What we are looking for

• 1-2 years telesales, contact center, or customer service experience
• Candidates with a strong sales record and target achievement
• Candidates looking to build a career in Brand and marketing communications
• Previous customer-facing experience is required
• Must have very good verbal and written communication skills
• Proximity to Lekki, Lagos is essential
• Available to resume immediately

About the role

• As a Telesales Associate at AltSchool, your primary responsibility is to identify and engage potential customers.
• You'll play a crucial role in our sales process by initiating outbound calls, understanding customer needs, and cross-selling to existing clients.
• Your success in meeting and exceeding sales targets is vital, and you'll utilize CRM software to efficiently manage leads and interactions, ensuring accurate record-keeping and seamless communication.

What you will be doing:

• Identify potential customers and build a database of leads. 
• Qualify leads to determine their suitability as potential customers. 
• Initiate outbound calls to introduce AltSchool products.
• Engage potential customers in conversations to understand their needs. 
• Engage existing customers where necessary and cross-sell to them
• Meet or exceed sales targets, quotas, and revenue goals set by the organization. 
• Utilize CRM software to record and manage interactions. 
• Update lead information and call history in the CRM system. 
• Utilize CRM software to record and manage interactions. 
• Update lead information and call history in the CRM system.