Network Operations Center Team Lead

1 month ago

Lagos, Nigeria IpNX Nigeria Limited Full time

Purpose of the Job:

  • To provide innovative solutions for network issues, define and meet customer needs, and stay updated on emerging technologies.
  • Supervises first-level active and passive technical support for ipNX infrastructure, ensuring high-quality customer service and support.

Deliverables:

  • Manage and coordinate the NOC team to ensure efficient system operation.
  • Keep upper management informed about infrastructure status.
  • Oversee NOC and FTTx Backend engineers to ensure proper implementation of system requirements.
  • Inform Management, partners, and peers about service performance and availability.
  • Coordinate NMC operations shift table for efficient staffing.
  • Seek and develop tools for automation of system monitoring operations.
  • Monitor the entire network, trigger upgrades as required, and escalate issues to the Infrastructure team.
  • Supervise Incident Management First Level Support and ensure timely resolution of faults.
  • Run 247365 network monitoring operation.
  • Provide daily updates on open tickets and liaise with Outside Plant Supervisors on link restoration progress.
  • Supervise and approve weekly/monthly link availability reports.
  • Respond to calls and emails promptly, follow up on open tickets, and provide timely feedback to relevant units.
  • Prepare technical reports and develop innovative systems for proactive monitoring and incident reporting.
  • Team building and development.

Educational Qualifications & Functional Skills:

  • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering CCNA, CCNP Desired
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Understanding of iTIL v4 service management.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • 3 – 6 years of hands-on experience in Routing, Switching, and GPON Technology.
  • Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable.
  • Excellent customer interface, analytical, and presentation skills

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