Customer Experience Management Associate

2 months ago


Yaba, Nigeria Devien Consult Full time

Description 

  • We are seeking a passionate and customer-focused individual to join our team as a Customer Experience Management Associate.The ideal candidate will play a crucial role in ensuring a seamless and delightful experience for customers throughout their journey with the company.

Job Responsibilities

  • Proactively engage with customers through various channels to understand their needs and concerns.
  • Collect and analyze customer feedback to identify trends and areas for improvement.
  • Contribute to the development and enhancement of customer service processes.
  • Communicate with customers professionally and empathetically, ensuring a positive interaction at all times.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Provide assistance and guidance to customers, ensuring prompt and effective resolution of issues.

Job Requirements

  • Degree in Business Administration, Marketing, or a related field.
  • Previous experience in customer service or a related role.
  • Strong communication and interpersonal skills.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Problem-solving skills and the ability to think critically.
  • Familiarity with customer relationship management CRM systems.

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