General Manager

Found in: beBee S NG - 3 weeks ago

Lagos, Nigeria Blu Atlantic Hotel Full time

Responsibilities:

You will be expected to already have experience in this area with extensive knowledge of running a hotel, room sales and room rates.An understanding of scale and standards are required, as well as cost effectiveness being key for this role.Oversee the operations of the hotel, and provide professional advisory and executive support.You must have extensive experience in hotel management at a multi-site level. We are looking for an individual who will drive the business forward, improve standards and are commercially minded with a vision to improve profits.To translate and execute strategies into operational excellence.To take responsibility for the hotel.Effectively coordinate the Executive Office to ensure efficiency.Will provide input for the creation and implementation of promotional activities with all Divisions.


Role of the Manager:

Conduct comprehensive research to understand the hotel market dynamics, including demand trends, competitor analysis and customer preferences.Implement dynamic pricing strategies to maximise Revpar, reacting to demand fluctuations and market conditions.Utilize revenue management techniques such as forecasting, inventory management, and distribution channel optimisation.Responsible for the development and actioning of hotel sales & marketing plans.Enhance the overall guest experience to help drive occupancy. Focus on service quality, guest satisfaction and IHG One Rewards to deliver guest loyalty.Continuously monitor key performance indicators (KPIs) and adapt strategies based on real time data to remain competitive in themarket.Manage operational costs effectively, to maintain profitability, while achieving growth targets.Have a clear & concise business acumen and be able to review and scrutinise financial accounts.Build a high performing team and provide training and incentives to motivate them to meet and exceed key performance goals. This is a hands on role, leading from the front and working closely with the team.Ensure that all company standards & ethics are adhered to at all times.Ensure that all statutory requirements are complied with at all times.Be a confident presenter to showcase hotel results to relevant stakeholders each month.


Working with Operational Division Heads:

To prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyze Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximization.To ensure there is a continuous focus and drive on all Quality Monitoring tools / Key Performance Indicators (KPI), including MOQA, LRA, LQE, and TrustYou.Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues.Thoroughly investigate all guest feedback with adequateplans of action.Manage all guest correspondence; this must be acknowledged or answered within two days of being received.Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.Good personal contact with all staff is essential.Continuously review ways of improving the standard processes in customer service.Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.Monitor and review merchandising presentations of all departments and make recommendations if necessary.Inspect facilities continuously. Inspect, at least weekly, floors and various rooms, suites, and apartments. Resolveany deficiencies and follow up to ensure corrective and preventative actions are taken.To grow and improve our sustainability efforts as per setLead and develop a business plan to drive owner returns.Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance.Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities.Prioritizes relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.


What we’d like from you:

Substantial prior upper luxury hotel management experience.Proven success in driving commercial returns.Genuine team development, guest, and owner focus.Rebranding experience highly desirable.

Assuming Financial Responsibility:

Support Finance in the preparation and implementation of the budget.Provide assistance and professional input with the development of Profit Maximising Initiatives and revenue generating strategies.Responsible for the rationalization of both the fixed and variable operational expenses.Ensure alignment with the financial objectives and forecasts, as approved by the MD/CEO.Ensure all managers have an understanding of the financial aspects of the hotel.

Supporting:

Active participation in Career Development programmes for colleagues.Act as the mentor and coach for managers by engaging them in projects and learning initiatives, and ensuring that appraisals and feedback sessions are regularly held.Offer assistance in analysing and planning labour costs to ensure operationally-effective colleagues and payroll costs.Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.

Skills & Qualifications

A Master's Degree or it's equivalent in Hospitality / Hotel / Business Management / Business Administration (MBA)Minimum of 5 years of experience working in a 5-star hotel environment.Minimum of 5 years hotel operations experienceMinimum of 5years experience as an Hotel ManagerAble to communicate fluently in English verbally and writtenAble to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.Strong business acumenStrategically mindedStrong problem solving & decision making skillsExceptional customer focusStrong attention to detailThe successful candidate will be adaptable to change and will thrive in a fast-paced environment with an ability to set a vision and get the right people in the right places to drive the business continually forwards.Leading the commercial and operational activities of the hotel.The successful candidate will have a proven track record within the hotel industry and the ability to work under pressure with a drive to raising standards.You should possess a “can do” approach that is second to none, whilst not forgetting delivering a pleasurable and enjoyable experience for our guests.


Application Closing Date: 31st, July, 2024.


Location: Lekki Phase One, Lagos


Method of Application
Interested and qualified candidates should forward their C.V / Resume using the job title as the subject of the mail.


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