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Customer Support Specialist

3 months ago

Lagos, Nigeria Bolt Full time

We are looking for a talented Customer Support Specialist who will make it easy and effortless for all Bolt users regardless of their country or location. Let’s build the future of transportation together

Main tasks & responsibilities:

  • Represent Bolt in Nigeria
  • Support Bolt’s Ride-hailing users and help them get the most out of our apps
  • Support our business partners in daily interactions with our users
  • Create loyal fans by showing them we really care.
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support

About you:

  • You understand what outstanding customer support looks like and be ready to go the extra mile
  • You welcome challenges with an open mind and see them as opportunities
  • You are always ready to put customers first and be passionate about helping others
  • You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
  • You are a hustler, not stopping after 20 obstacles a day
  • You have excellent spoken and written English skills, any other language is a plus You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
  • You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
  • Basic Google Sheets/Excel knowledge is a plus