Customer Service Officer
3 weeks ago
Job Description
As a customer service officer, your duties include:
- Answering questions about the company’s products or services via phone, email, and in person.
- Direct customers to online resources.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
- Responding to customers' reviews.
- Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
- Update customer records in the system
- Create and maintain reports about customer interactions
- Develop a rapport with customers.
- Concluding sales for online customers.
- Checking product availability.
- Setting up accounts for new customers
- Booking of Orders
- Processing of orders
Requirements and Skills
- Bachelor's Degree in Mass Communication, Linguistics or Business Administration
- 0 - 1 year relevant work experience
- Excellent communication and interpersonal skills
- Must be a corper serving in Port Harcourt
- Young, smart and vibrant
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