Technical Support Engineer

1 month ago


Lagos, Nigeria Fadac Resources Full time

JOB RESPONSIBILITIES:

  • Manage incidents, respond to requests for technical assistance in person, via phone & email.
  • Ensure installation, maintenance and troubleshooting are carried out within agreed SLA.
  • Responsible for resolving concerns on signal strength, signal-to-noise ratio and similar parameters in accordance with the company’s approved standard.
  • Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks.
  • Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF,  link degradation, cell unavailable, etc.
  • Maintain comprehensive records of all transmission links, power equipment, BTS and spare parts on-site.
  • Ability to configure routers Cisco/Huawei and switches.
  • Responsible for carrying out detailed Site Survey & maintaining proper documentation.
  • Promptly investigate, resolve & report any incidents, errors, events or deviations.

JOB REQUIREMENTS:

  • BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics or any other relevant fields.
  • 4-5 years experience in handling telecommunication equipment. 
  • Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting.
  • Must be internet and tech savy.
  • Proficient with computers OS & Application Level.
  • Must be customer focused and a team player.


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