Technical Service Engineer
6 days ago
Responsibilities
- Assist in maintaining, and implementing robust technical standards, systems, and processes with a high-level of expertise and knowledge.
- Conduct the installation, qualification, maintenance, calibration, service and repair of Atomic Absorption Spectrophotometer AAS, Gas Chromatography GC, UV / VIS Spectrophotometer, Colorimeters, PH meters, Viscometers, Balances, and sundry laboratory equipment.
- Ensure compliance with relevant specifications and standards when rendering technical support.
- Participate in the development of a technical Services training program and be responsible for the implementation of the program and its upkeep.
- Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on- site service in any service category and investigating customer needs through professional consulting.
- Engage in periodic teleconferences on equipment management maintenance with OEMs.
- Participate in quality verification of processes and materials.
- Participate in the forecasting of spare parts needed to service assigned customer orders according to brand/products.
- Provide technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions.
- Determine effective service applications, equipment, and methods to develop, market, or manufacture new service offerings to respond to customer requirements cost-effectively, managing customer relationships and maintaining regular contacts with key customers.
- Prepare all required technical documents and reports for contracts to be signed by the customer representative, report work done in a timely manner, and provide relevant technical supporting documents.
Knowledge, Skills, and Experience
- B.Tech / B.Sc / HND in Electrical Engineering, Electronics or any related discipline
- 3 - 5 years experience as a Technical Service Engineer in the laboratory solutions industry.
- Ability to pay attention to details.
- Ability to diagnose critically faulty equipment using available data and resources.
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