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Reconciliation & Settlement Officer
2 weeks ago
ABOUT THE COMPANY
Parkway is a leading financial technology provider creating modern banking experiences, proudly developed by Africans and delivered through Africa's leading banks to businesses and individuals across the continent. Parkway provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions.
JOB SUMMARY
Job Requirements B.Sc. / HND in related field. 2 -4 years of relevant professional experience. Proficiency in the use of Microsoft Office suites such as Excel.Key Skills: Ability to work with large datasets Attention to details Understanding of reconciliation.
RESPONSIBILITIES
Job Duties Provides settlement of transactions routed through various payments platforms. Provides resolution on all disputes arising from cards and mobile payment platforms. Escalates exceptions to the switch and other vendors or third parties for resolution Attends to customer and merchant disputes and ensure prompt resolution. Process and settlement of transactions initiated from account/wallet transfers, debit or credit cards and USSD and other modes across various platforms. Process local and international chargeback on behalf of banks as their acquirer or issuer processor for disputed transactions, in line with card scheme rules. Process partner banks chargeback as a co-acquirer. Process POS /WEB disputed transactions routed through other processors. Respond to re-opened claim request by the issuer, after proper investigation.
REQUIRED SKILLS
Operating systems, Risk analysis, Ability to coordinate, Database administration, Team leadership
REQUIRED EDUCATION
Bachelor's degree
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